Customer Experience Specialist | Tampa – Grow & Support

Oldcastle APG, Inc.; Tampa (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Retirement plan

Wellness program

Growth opportunities

Job summary

Oldcastle APG, Inc. in Tampa, FL seeks a customer support specialist responsible for handling inquiries, guiding customers, processing orders, and ensuring timely follow-up.

You will assist with product questions, track orders, and coordinate with sales to build strong relationships, while maintaining accuracy of invoices and payments. The role emphasizes professionalism, problem solving, and the ability to multi-task in a fast-paced environment; overtime may be required.

Qualifications

• High school diploma or equivalent.
• Detail oriented with strong organizational skills.
• Ability to multi-task and work overtime.
• Basic math skills.
• Experience with a multi-line phone system.

Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints, and problems
• Enter email and phone orders into system for delivery
• Issue credits or debits accurately, when applicable
• Send open order reports, as required
• Meeting daily quotas
• Process credit card payments through Cenpos
• Answer incoming calls via WEBEX Cisco system
• Provide information requested by customers in a timely fashion
• Ensure accuracy of invoices and on-time delivery of orders
• Track orders from entry into the system to delivery or pick up by the customer
• Support the sales team, as required
• Build strong relationships both internally and externally
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis, as needed

Skills

Attention to detail

Problem solving

Multi-tasking

Strong math skills

Phone etiquette

Communication skills

Education

High school diploma / equivalent

Tools

Microsoft Office

Webex Cisco system

Job description

Oldcastle APG, Inc. in Tampa, FL seeks a customer support specialist responsible for handling inquiries, guiding customers, processing orders, and ensuring timely follow-up.

You will assist with product questions, track orders, and coordinate with sales to build strong relationships, while maintaining accuracy of invoices and payments. The role emphasizes professionalism, problem solving, and the ability to multi-task in a fast-paced environment; overtime may be required.