Customer Service Representative

OLDCASTLE APG, INC. in; Town of Florida (NY); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive base pay

Medical, dental and disability plans

Group retirement savings program

Wellness programs

Inclusive culture and growth

Job summary

Oldcastle APG, a CRH Company, is seeking a customer service professional to support inquiries, process orders, and coordinate deliveries. You will interact with customers by phone, email, and in person, providing accurate quotes and ensuring timely follow-up.

The role emphasizes strong communication, organization, and basic math skills, with opportunities to grow within a large North American building-solutions organization.

Qualifications

• High school diploma or equivalent required.
• Proficient in Microsoft Office Suite and basic data entry.
• Experience with a multi-line phone system is preferred.
• Strong verbal and written communication skills are essential.
• Ability to multitask and sit for extended periods.

Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints and problems
• Enter orders into system for billing and delivery
• Prepare quotes and coordinates mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Keep merchandise and sales brochures stocked on shelves
• Retrieve needed information for credit department
• Issue credits or debits accurately when applicable
• Answering incoming calls and managing voice mails
• Taking sales orders from sales representatives and customers by phone, radio, email and text message
• Assisting walk-in counter customers
• Receiving cash payments and running credit card approvals and check approvals
• Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
• Printing and distributing e-mailed customer purchase orders
• Other duties as needed

Skills

Customer service

Phone communication

Microsoft Office Suite

Multi-line phone system

Organizational skills

Problem solving

Attention to detail

Education

High school diploma or equivalent

Tools

Order entry system

Job description

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to client inquiries or issues.

Job Responsibilities

• Assist customer with product questions, ordering, order tracking, complaints and problems
• Enter orders into system for billing and delivery
• Prepare quotes and coordinates mailings of literature and samples
• Coordinate delivery schedules with dispatch
• Keep merchandise and sales brochures stocked on shelves
• Retrieve needed information for credit department
• Issue credits or debits accurately when applicable
• Answering incoming calls and managing voice mails
• Taking sales orders from sales representatives and customers by phone, radio, email and text message
• Assisting walk-in counter customers
• Receiving cash payments and running credit card approvals and check approvals
• Categorizing, filing, scanning, and maintaining ship ticket copies and customer records for audit purposes
• Printing and distributing e-mailed customer purchase orders
• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed

Job Requirements

• Experience within the Paver or Masonry business a plus, but not mandatory
• High school diploma / equivalent or a comparable combination of education, experience or training in related field
• Proficient in Microsoft Office Suite
• Good with basic math
• Good organizational and problem solving skills
• Experience with multi-line phone system
• Strong phone and verbal communication skills along with active listening
• Ability to multi-task
• Ability to sit for extended periods of time
• Ability to perform repetitive motions of the wrist, hands and fingers to use a PC and keyboard
• Bending and some lifting
• Extensive writing
• Extensive phone and radio use
• Tasks can be very repetitive
• Able to provide assistance to others in moving heavier or bulkier objects
• Slight lifting of ship tickets and overnight packages

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.