Customer Success & Orders Specialist

HEICO; Tampa (FL); On-site; USD 36,000 - 60,000; Full time

Job summary

LeaderTech, Inc. in Tampa, FL, a world-leading innovator and manufacturer of EMI shielding products, seeks a Customer Service Account Representative to interact with customers, provide information, take orders, and help resolve inquiries.

In this role you will support the sales team, quote requests, enter orders into ERP, coordinate with customers and team members on delivery and order exceptions, and assist with resolving complaints to ensure smooth service.

Responsibilities

• Confer with customers via email or telephone to provide information about products and services, take or enter orders.
• Support sales team by working with Regional Sales Manager and Mfg. Representatives.
• Respond to customer requests for quote, providing price and delivery.
• Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
• Compare lists of parts requested by customers with offer to quote.
• Compare actual sales to sales potential to find missed opportunities.
• Review open order report and follow up with customers for order status.
• Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
• Obtain details of customer complaints or issues and assist with process of resolution.
• Refer unresolved customer grievances to designated departments for further information.

Job description

LeaderTech, Inc. in Tampa, FL, a world-leading innovator and manufacturer of EMI shielding products, seeks a Customer Service Account Representative to interact with customers, provide information, take orders, and help resolve inquiries.

In this role you will support the sales team, quote requests, enter orders into ERP, coordinate with customers and team members on delivery and order exceptions, and assist with resolving complaints to ensure smooth service.