Customer Success & Orders Specialist

MRA Recruiting Services; Madison (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Universal Presentation Concepts (UPC) in Madison, WI, is seeking a Customer Service Associate to be the frontline contact for external customers. You will handle product, order, shipping, and service information with a focus on friendly, professional communication.

The role requires strong computer skills, proficiency with Microsoft Office and Excel, ERP experience (Odoo or similar), and the ability to thrive in a fast-paced environment while building lasting customer relationships and

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of experience in customer service.
• Detail-oriented with excellent written and verbal communication.
• Proficient with Microsoft Office and Excel; ERP experience preferred.

Responsibilities

• Serve as frontline contact for external customers with friendly, prompt communication.
• Provide product, order, shipping, and service information daily.
• Build relationships to encourage new and repeat business.
• Learn UPC products and assist with order entry and related admin duties.

Skills

Customer service

Attention to detail

Written and verbal communication

Fast-paced environment adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

ERP (Odoo)

Job description

Universal Presentation Concepts (UPC) in Madison, WI, is seeking a Customer Service Associate to be the frontline contact for external customers. You will handle product, order, shipping, and service information with a focus on friendly, professional communication.

The role requires strong computer skills, proficiency with Microsoft Office and Excel, ERP experience (Odoo or similar), and the ability to thrive in a fast-paced environment while building lasting customer relationships and