Customer Service Associate

Universal Presentation Concepts; Madison (WI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k)

Paid Time Off (PTO)

Health insurance

Paid holidays

Job summary

Universal Presentation Concepts in Madison, Wisconsin is seeking a Customer Service Associate to be the frontline contact for external customers, providing product, order, shipping, and service information while building relationships to grow new and repeat business.

The role requires strong written and verbal communication, exceptional attention to detail, proficiency with Microsoft Office and ERP systems (Odoo preferred). 2+ years in customer service and a high school diploma are required.

Qualifications

• Minimum 2 years of experience in customer service or related role.
• Extremely detail oriented with excellent written and verbal communication skills.
• Ability to handle a fast-paced, dynamic work environment and deadlines.

Responsibilities

• Serve as frontline contact for external customers and provide product, order, shipping, and service information.
• Build relationships with customers to encourage new and repeat business opportunities.
• Maintain thorough knowledge of UPC products within the first months of employment.
• Handle administrative duties that facilitate the order entry process.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Education

High school diploma or equivalent

Tools

Odoo ERP

Job description

UPC has been designing and manufacturing retail store fixtures and point-of-purchase displays in Madison, Wisconsin, for almost 50 years, since 1978. Started as a family business, we have grown and have established ourselves worldwide. We are employee centric and are looking for strong candidates and long-term commitments. Our employee’s tenure says it all!

Position Summary

• The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service.
• It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff.
• This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities.
• Position requires thorough knowledge of UPC products within the first few months of employment.
• Customer Service Associates handle all administrative duties that facilitate the order entry process.

Facility Equipment & Work Environment

• Skilled in Microsoft Office, Word, Excel, Adobe, Etc
• Multi-line phone system
• Copy Machine
• ERP experience helpful

Education & Experience

• High school diploma or equivalent required.
• Minimum 2 years of experience in customer service or related role.
• Extremely detail oriented, excellent written and verbal communication skills are a must.
• Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction.
• Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word.
• Must have a strong aptitude working in an ERP, such as Odoo, or other related systems.
• Must have the ability to learn and master UPC’s internal order entry system.
• 401(k)
• Paid Time Off (PTO)
• Health insurance benefits
• Paid holidays
• And more

Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.