Customer Service Associate

MRA-The Management Association; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Paid Time Off (PTO)

Health insurance benefits

Paid holidays

Job summary

UPC in Madison, WI, is seeking a Customer Service Associate to be the frontline contact for external customers, handling product, order, shipping, and service information while building relationships to drive new and repeat business.

Candidates should be detail oriented with strong written and verbal communication, proficiency in Microsoft Office, and experience with ERP systems (e.g., Odoo). High school diploma and 2 years in customer service required.

Qualifications

• Must have high school diploma or equivalent.
• At least 2 years of customer service experience.
• Excellent written and verbal communication skills.
• Detail oriented with ability to handle a fast-paced environment.
• Proficient in Microsoft Office; Excel emphasis.
• Experience with ERP systems (e.g., Odoo) preferred.

Responsibilities

• Serve as frontline contact for external customers with friendly, professional communication.
• Provide product, order, shipping, and service information to customers.
• Build relationships to encourage new and repeat business opportunities.
• Maintain thorough knowledge of UPC products within initial months.
• Handle administrative duties to facilitate the order entry process.

Skills

Customer Service

Microsoft Office

Excel

ERP systems

Odoo

Education

High school diploma or equivalent

Minimum 2 years of experience in customer service

Tools

Odoo ERP

Job description

UPC
Customer Service Associate
Madison, WI

About UPC

UPC has been designing and manufacturing retail store fixtures and point-of-purchase displays in Madison, Wisconsin, for almost 50 years, since 1978. Started as a family business, we have grown and have established ourselves worldwide. We are employee centric and are looking for strong candidates and long-term commitments. Our employee's tenure says it all!

Position Summary

• The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service.
• It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff.
• This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities.
• Position requires thorough knowledge of UPC products within the first few months of employment.
• Customer Service Associates handle all administrative duties that facilitate the order entry process.

Facility Equipment & Work Environment

• Office Environment
• Skilled in Microsoft Office, Word, Excel, Adobe, Etc
• Multi-line phone system
• Copy Machine
• ERP experience helpful

Education & Experience

• High school diploma or equivalent required.
• Minimum 2 years of experience in customer service or related role.
• Extremely detail oriented, excellent written and verbal communication skills are a must.
• Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction.
• Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word.
• Must have a strong aptitude working in an ERP, such as Odoo, or other related systems.
• Must have the ability to learn and master UPC's internal order entry system.

Benefits

• 401(k)
• Paid Time Off (PTO)
• Health insurance benefits
• Paid holidays
• And more

Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.