Customer Experience Specialist - ERP & Order Entry

Universal Presentation Concepts; Madison (WI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

Paid Time Off (PTO)

Health insurance benefits

Paid holidays

And more

Job summary

Universal Presentation Concepts (UPC) in Madison, Wisconsin, seeks a Customer Service Associate to be the frontline contact for external customers. You will deliver friendly, professional, and prompt information on products, orders, shipping, and service, while building relationships to drive new and repeat business.

The role requires strong Microsoft Office skills, ERP experience (Odoo or similar), and a high school diploma with at least 2 years in customer service.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years in customer service.
• Excellent written and verbal communication.
• Detail oriented with ability to handle deadline pressure.
• Proficient in Microsoft Office; ERP experience helpful.

Responsibilities

• Serve as frontline contact for external customers.
• Provide product, order, shipping, and service information.
• Build relationships to encourage new and repeat business.
• Maintain thorough knowledge of UPC products within the first months.
• Handle administrative duties that facilitate the order entry process.

Skills

Written and verbal communication

Detail oriented

Customer service

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Adobe

ERP (Odoo)

Job description

Universal Presentation Concepts (UPC) in Madison, Wisconsin, seeks a Customer Service Associate to be the frontline contact for external customers. You will deliver friendly, professional, and prompt information on products, orders, shipping, and service, while building relationships to drive new and repeat business.

The role requires strong Microsoft Office skills, ERP experience (Odoo or similar), and a high school diploma with at least 2 years in customer service.