Customer Service Associate

MRA Recruiting Services; Madison (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Universal Presentation Concepts (UPC) in Madison, WI, is seeking a Customer Service Associate to be the frontline contact for external customers. You will handle product, order, shipping, and service information with a focus on friendly, professional communication.

The role requires strong computer skills, proficiency with Microsoft Office and Excel, ERP experience (Odoo or similar), and the ability to thrive in a fast-paced environment while building lasting customer relationships and

Qualifications

• High school diploma or equivalent is required.
• Minimum 2 years of experience in customer service.
• Detail-oriented with excellent written and verbal communication.
• Proficient with Microsoft Office and Excel; ERP experience preferred.

Responsibilities

• Serve as frontline contact for external customers with friendly, prompt communication.
• Provide product, order, shipping, and service information daily.
• Build relationships to encourage new and repeat business.
• Learn UPC products and assist with order entry and related admin duties.

Skills

Customer service

Attention to detail

Written and verbal communication

Fast-paced environment adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Word

ERP (Odoo)

Job description

Universal Presentation Concepts (UPC)

Customer Service Associate

Madison, WI

About UPC

UPC has been designing and manufacturing retail store fixtures and point-of-purchase displays in Madison, Wisconsin, for almost 50 years, since 1978. Started as a family business, we have grown and have established ourselves worldwide. We are employee centric and are looking for strong candidates and long-term commitments. Our employee’s tenure says it all!

Position Summary

• The Customer Service Associate serves as the frontline and first point of contact for external customers. UPC prides themselves on excellent customer service.
• It is critical that this role always conducts friendly, professional, and prompt communication both with external customers and internal staff.
• This role serves customers daily by providing product, order, shipping, and service information. The Customer Service Associate should build relationships with customers to encourage new and repeat business opportunities.
• Position requires thorough knowledge of UPC products within the first few months of employment.
• Customer Service Associates handle all administrative duties that facilitate the order entry process.

Facility Equipment & Work Environment

• Office Environment
• Skilled in Microsoft Office, Word, Excel, Adobe, Etc
• Multi-line phone system
• Copy Machine
• ERP experience helpful

Education & Experience

• High school diploma or equivalent required.
• Minimum 2 years of experience in customer service or related role.
• Extremely detail oriented, excellent written and verbal communication skills are a must.
• Ability to handle a fast-paced, dynamic work environment, stressful situations, and deadline pressures as well as plan and carry out responsibilities with minimal direction.
• Excellent computer skills and proficiency operating Microsoft Suite, with an emphasis on Excel, Office and Word.
• Must have a strong aptitude working in an ERP, such as Odoo, or other related systems.
• Must have the ability to learn and master UPC’s internal order entry system.

Benefits

• 401(k)
• Paid Time Off (PTO)
• Health insurance benefits
• Paid holidays
• And more

Universal Presentation Concepts (UPC) is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs.