Customer Success & Order Support Specialist

Archway-Management; South Euclid (OH); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

SICK

Job summary

Archway-Management is seeking a Customer Service professional in Ohio to deliver exceptional service, answer phones, respond to inquiries, and provide product information. The role emphasizes timely order processing and collaboration with management for approvals.

Responsibilities include maintaining accurate records, communicating with vendors, and resolving customer issues while supporting budget-conscious order handling and reporting as requested.

Qualifications

• Proactive work ethic and reliability.
• Clear communication across speaking and writing.
• Strong time-management and multitasking.
• Positive, personable customer service approach.
• Basic computer skills including word processing, spreadsheets, email.
• Ability to work well in a team.
• Keen attention to detail.

Responsibilities

• Provide exceptional customer service
• Answer phones and assist customers with questions
• Respond to calls and email inquiries promptly
• Provide information about products and services
• Process, place and approve orders
• Maintain communication with management for approvals
• Review orders to manage budget and prevent unneeded purchases
• Reach out to customers to obtain missing orders before deadlines
• Communicate with vendors
• Keep records of customer and vendor interactions
• Run reporting as requested
• Resolve customer problems and complaints
• Other tasks as assigned by manager

Skills

Strong work ethic

Excellent communication

Organization & time management

Customer service

Computer skills

Teamwork

Attention to detail

Job description

Archway-Management is seeking a Customer Service professional in Ohio to deliver exceptional service, answer phones, respond to inquiries, and provide product information. The role emphasizes timely order processing and collaboration with management for approvals.

Responsibilities include maintaining accurate records, communicating with vendors, and resolving customer issues while supporting budget-conscious order handling and reporting as requested.