Customer Success Manager – Branch & Order Support

SPI - Specialty Products & Insulation; Tulsa (OK); On-site; USD 28,000 - 55,000; Full time

Job summary

SPI - Specialty Products & Insulation is seeking a local Customer Support professional for our Tulsa branch. You will be the key contact for customers, handling order support and product information while coordinating with Outside Sales Reps, Production, Insides Sales, Credit and Delivery to ensure smooth order fulfillment.

We value a positive, professional attitude, excellent communication, and the ability to perform basic math.

Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1- 2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• Ability to maintain a positive rapport with customers, providing world class service.
• Exemplary customer service skills, analytics and problem- solving skills.
• Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements.
• Any other duty, task, or responsibilities as assigned.

Skills

Customer service

Communication

Problem solving

Computer skills

Teamwork

Job description

SPI - Specialty Products & Insulation is seeking a local Customer Support professional for our Tulsa branch. You will be the key contact for customers, handling order support and product information while coordinating with Outside Sales Reps, Production, Insides Sales, Credit and Delivery to ensure smooth order fulfillment.

We value a positive, professional attitude, excellent communication, and the ability to perform basic math.