Hybrid Customer Relations & Order Specialist

Proven Winners; Loudon, Northern (NH, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid time off (PTO)

401(k)

401(k) matching

Health insurance

Job summary

Proven Winners Hybrid division is seeking a detail‑oriented Customer Support Associate to manage orders, maintain customer data, and support sales initiatives. You will interact with customers, brokers, and internal teams to ensure accurate order entry and timely fulfillment, while providing excellent service.

You will develop knowledge of Proven Winners plants and programs, perform routine reporting, and assist in data analysis to improve efficiency and customer satisfaction in a fast-paced,

Qualifications

• High school diploma or equivalent required.
• College education preferred or relevant work experience.
• Two years of data analytics or related business experience preferred.
• Salesforce, CRM, or database experience is a plus.

Responsibilities

• Develop and maintain successful relationships with customers, brokers, sales representatives, and internal staff.
• Provide timely and accurate product, program, order, and customer information.
• Accurately enter and maintain orders, order changes, adjustments, claims, and customer information in company systems.
• Process incoming orders according to established customer, broker, and company guidelines.
• Facilitate order acknowledgements, material shortages, delivery requests, and other customer needs.
• Resolve customer inquiries and claims within established guidelines and timeframes; work with the claims committee and internal departments as needed.
• Document customer issues and resolutions and communicate concerns or recurring issues to management.
• Support sales efforts through customer communications, calling campaigns, accurate data entry, and reporting.
• Complete routine daily and bi-weekly reports and assist with pulling and analyzing data.
• Monitor processes and identify opportunities for improved efficiency, accuracy, and customer service.
• Work with Sales, Quality, Shipping, Transportation, Finance, and other departments to ensure proper order fulfillment.
• Provide administrative support to Sales and Customer Relations personnel.
• Work independently and as a team member to organize, prioritize, and complete multiple tasks accurately and on time.
• Communicate professionally with all contacts by phone, email, and other methods.
• Complete special projects and other duties as assigned.
• Embrace a customer-first focus and maintain flexibility to adjust schedules during busy or seasonal periods.

Skills

Customer service

Relationship building

Communication

Time management

Organizational skills

MS Office

Data entry

Education

High school diploma or equivalent

College education preferred

Two years data analytics or related experience

Tools

Salesforce

Power BI

PICAS

Excel

Word

Job description

Proven Winners Hybrid division is seeking a detail‑oriented Customer Support Associate to manage orders, maintain customer data, and support sales initiatives. You will interact with customers, brokers, and internal teams to ensure accurate order entry and timely fulfillment, while providing excellent service.

You will develop knowledge of Proven Winners plants and programs, perform routine reporting, and assist in data analysis to improve efficiency and customer satisfaction in a fast-paced,