Client Success & Support Specialist

Veritiv; El Centro (CA); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Employee Resource Groups

Professional development programs

Mentorship opportunities

Healthcare benefits

Job summary

Veritiv seeks a Customer Service Professional to build loyalty by handling orders, inquiries and issues for assigned customers and sales staff. You will manage orders, tracking, and product availability while coordinating with sales, operations, and finance to satisfy customer needs.

The role emphasizes proactive problem solving, clear communication, and strong customer focus within a collaborative team environment.

Qualifications

• Bachelor's Degree preferred or equivalent.
• High School Diploma/GED required or preferred.
• 1-3 years of related experience.
• Customer service experience preferred.
• Proficient computer and technical skills.
• Decision-making and independent judgment.
• Ability to plan, organize, and prioritize with minimal supervision.
• Strong communication and problem-solving abilities.

Responsibilities

• Communicate with allocated customers to develop a new relationship as well as foster existing ones.
• Provide proactive, quality service to customers while identifying opportunities to secure new business or support retention
• Act as the first point of contact for resolving customer queries and complaints
• Sharing expertise with team members on best practices for customer communication, issue resolution, and critical thinking
• Develop a relationship with sales team by being proactive and offering creative solutions
• Participate in training of system enhancements, applications, products, and new processes.
• Completes timely order processing, confirmations, order tracking/status updates, product availability, and all other internal and external customer inquiries.
• Works effectively with all functional areas (sales, ops, finance, etc.) to satisfy customer needs
• Manage resolution of pricing, invoicing, credits, payments, shipping discrepancies, and other complex inquiries for the customer with appropriate personnel
• Perform other duties as assigned

Skills

Customer service

Communication skills

Computer skills

Decision making

Prioritization

Independent judgment

Education

Bachelor's Degree Preferred

High School Diploma/GED

Job description

Veritiv seeks a Customer Service Professional to build loyalty by handling orders, inquiries and issues for assigned customers and sales staff. You will manage orders, tracking, and product availability while coordinating with sales, operations, and finance to satisfy customer needs.

The role emphasizes proactive problem solving, clear communication, and strong customer focus within a collaborative team environment.