Customer Success & Order Support Specialist

Wastequip WRX; Lithia Springs (GA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical Plan Options

Dental Plan Options

Vision Plan

HSA

401(k) Match

Paid Time Off

Education Assistance

Job summary

Wastequip WRX in Lithia Springs, GA is seeking a Customer Service Representative to be the primary contact for customers of the Toter Plastics division. You will support sales, handle product inquiries, process orders, and ensure timely communication on quotes and shipment details.

The role requires a high school diploma, 2–3 years in customer service, proficiency with Microsoft Office and ERP systems, and the ability to multi-task in a busy office environment.

Qualifications

• High school diploma or equivalent required.
• Associate degree preferred.
• 2-3 years of sales/customer service experience strongly preferred.
• Experience with Microsoft Office products and ERP systems.
• Must maintain accurate records and perform basic math operations.

Responsibilities

• Respond promptly to customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates.
• Troubleshoot customer issues by researching information and collaborating with internal departments to find solutions.
• Develop accurate quotations based on sales strategy and customer information using the quoting system.
• Maintain and update records for active orders, posting changes and managing scheduling adjustments.
• Act as the main point of contact between customers and internal departments for assigned projects.
• Obtain necessary documentation for order entry, coordinating with production planning, transportation, and keeping customers informed about shipment details.
• Provide accurate freight quotes for shipments, coordinating with the transportation team and the sales team as needed.
• Assist the credit and accounting department with managing customer accounts, including order entries, credit limits, and holds.
• Resolve product or service issues by addressing customer complaints, determining root causes, and documenting all cases in Salesforce.

Skills

Customer service

Order processing

Quoting requests

Communication

Multitasking

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

ERP systems

Job description

Wastequip WRX in Lithia Springs, GA is seeking a Customer Service Representative to be the primary contact for customers of the Toter Plastics division. You will support sales, handle product inquiries, process orders, and ensure timely communication on quotes and shipment details.

The role requires a high school diploma, 2–3 years in customer service, proficiency with Microsoft Office and ERP systems, and the ability to multi-task in a busy office environment.