Waste Industry CSR: Order Support & Customer Care

Wastequip; Kentucky; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision plans

401(k) with company match

Paid time off

Job summary

Wastequip is hiring a Customer Service Representative for our Mount Sterling, KY team. You will be the primary contact for customers, support sales, manage orders, and provide accurate quotations and shipment details.

Requirements include a high school diploma (associate degree preferred) and 2–3 years in sales or customer service, with proficiency in Microsoft Office and ERP systems. This is an on-site role with strong growth potential.

Qualifications

• High school or equivalent required.
• An associate degree is preferred.
• 2-3 years of sales/customer service experience is strongly preferred.
• Experience with Microsoft Office and ERP systems.

Responsibilities

• Respond promptly and effectively to customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates.
• Troubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments to find solutions.
• Develop accurate and timely quotations based on the sales strategy and customer information, using the quoting system.
• Maintain and update records for active orders, posting changes and managing scheduling adjustments.
• Act as the main point of contact between customers and internal departments for assigned projects related to text and graphic materials.
• Obtain necessary documentation for order entry, including coordinating with production planning, transportation, and keeping customers informed about shipment details.
• Provide accurate freight quotes for shipments, coordinating with the transportation team and the sales team as needed.
• Assist the credit and accounting department with managing customer accounts, including order entries, credit limits, and holds.
• Resolve product or service issues by addressing customer complaints, determining the root cause, and identifying solutions, while documenting all cases in Salesforce.
• Perform additional job-related duties as assigned to support customer satisfaction and team goals.

Skills

Customer service

Sales support

English fluency

10-key typing

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

ERP systems

Job description

Wastequip is hiring a Customer Service Representative for our Mount Sterling, KY team. You will be the primary contact for customers, support sales, manage orders, and provide accurate quotations and shipment details.

Requirements include a high school diploma (associate degree preferred) and 2–3 years in sales or customer service, with proficiency in Microsoft Office and ERP systems. This is an on-site role with strong growth potential.