Customer Success & Order Specialist

Wastequip; Lithia Springs (GA); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Medical plans

Dental plan

Vision insurance

HSA

Flexible Spending Accounts

Life insurance

Disability insurance

401(k) match

Paid time off

Tuition reimbursement

Grandparent leave

Bonding leave

Education assistance

Pet insurance

Employee Assistance Program

Job summary

Wastequip is seeking a Customer Service Representative in Lithia Springs, GA to serve as the primary contact for customers of the Toter Plastics division. You will support orders, quotations, and communications with sales and internal teams to ensure timely delivery and customer satisfaction.

The role requires high school diploma, 2–3 years in sales or customer service, and experience with ERP systems and MS Office; Spanish is a plus. First shift; competitive pay and comprehensive benefits.

Qualifications

• High school diploma required.
• Associate degree preferred.
• 2–3 years of sales/customer service experience preferred.
• Experience with ERP systems and MS Office.
• Fluent English; Spanish a plus.

Responsibilities

• Respond promptly to inquiries: quotes, orders, changes, warranty claims, status updates.
• Troubleshoot issues by reviewing history, researching information, coordinating with internal teams.
• Prepare accurate quotations using the quoting system per sales strategy.
• Maintain records for active orders and scheduling adjustments.
• Serve as main contact between customers and internal departments for projects.
• Obtain documentation for order entry; coordinate with production planning and transport.
• Provide accurate freight quotes; coordinate with transport and sales.
• Assist credit/accounting with orders, credit limits, holds.
• Resolve issues by addressing complaints and documenting in Salesforce.
• Perform other duties to support customer satisfaction.

Skills

Customer service

Sales experience

Strong communication

Multi-tasking

10-Key typing

English fluency

Education

High School Diploma

Associate degree preferred

Tools

MS Office

ERP systems

Salesforce

Job description

Wastequip is seeking a Customer Service Representative in Lithia Springs, GA to serve as the primary contact for customers of the Toter Plastics division. You will support orders, quotations, and communications with sales and internal teams to ensure timely delivery and customer satisfaction.

The role requires high school diploma, 2–3 years in sales or customer service, and experience with ERP systems and MS Office; Spanish is a plus. First shift; competitive pay and comprehensive benefits.