Customer Success & Order Specialist – Life Science

Corporate Resources of Illinois, Ltd.; Illinois; Sur place; USD 50 000 - 60 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

Disability (short & long-term)

Paid Time Off + Holidays

Bonus

Résumé du poste

Corporate Resources of Illinois, Ltd. in St. Charles, IL is seeking a Customer Specialist to manage high-volume order entry, maintain strong customer relationships, and develop thorough knowledge of our product lines to answer questions and resolve issues.

The role requires 3-5 years of customer service experience, proficiency in Microsoft Office, and excellent communication. A bachelor’s degree is a plus; benefits include comprehensive medical, disability, PTO and bonus opportunities.

Qualifications

• 3-5 years of customer service experience or a recent college graduate.
• Proficient in Microsoft Office: Excel, Word, Outlook.
• High degree of attention to detail.
• Ability to organize and prioritize tasks, activities, and projects for timely completion.
• Strong communication and interpersonal skills.
• Bachelor's degree is a plus.

Responsabilités

• Receive and respond to emails and phone calls from customers and sales representatives regarding order entry, order status requests, product inquiries, etc.
• Expedite orders upon customer and sales representative requests
• Provide information regarding timely quotations, inventory availability and products
• Develop in-depth knowledge of our product lines to better aid with customer's selection
• Effectively route technical support inquiries to the appropriate individual or department
• Participate in goal projects while maintaining daily workload
• Responsible for being the point of contact regarding pre-deliveries, deliveries in process, and post-deliveries

Connaissances

Customer service

Communication

Attention to detail

Organization

Interpersonal skills

Formation

Bachelor's degree

Outils

Microsoft Office

Description du poste

Corporate Resources of Illinois, Ltd. in St. Charles, IL is seeking a Customer Specialist to manage high-volume order entry, maintain strong customer relationships, and develop thorough knowledge of our product lines to answer questions and resolve issues.

The role requires 3-5 years of customer service experience, proficiency in Microsoft Office, and excellent communication. A bachelor’s degree is a plus; benefits include comprehensive medical, disability, PTO and bonus opportunities.