Customer Specialist

Corporate Resources of Illinois, Ltd.; Illinois; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Disability (short & long-term)

Paid Time Off + Holidays

Bonus

Job summary

Corporate Resources of Illinois, Ltd. in St. Charles, IL is seeking a Customer Specialist to manage high-volume order entry, maintain strong customer relationships, and develop thorough knowledge of our product lines to answer questions and resolve issues.

The role requires 3-5 years of customer service experience, proficiency in Microsoft Office, and excellent communication. A bachelor’s degree is a plus; benefits include comprehensive medical, disability, PTO and bonus opportunities.

Qualifications

• 3-5 years of customer service experience or a recent college graduate.
• Proficient in Microsoft Office: Excel, Word, Outlook.
• High degree of attention to detail.
• Ability to organize and prioritize tasks, activities, and projects for timely completion.
• Strong communication and interpersonal skills.
• Bachelor's degree is a plus.

Responsibilities

• Receive and respond to emails and phone calls from customers and sales representatives regarding order entry, order status requests, product inquiries, etc.
• Expedite orders upon customer and sales representative requests
• Provide information regarding timely quotations, inventory availability and products
• Develop in-depth knowledge of our product lines to better aid with customer's selection
• Effectively route technical support inquiries to the appropriate individual or department
• Participate in goal projects while maintaining daily workload
• Responsible for being the point of contact regarding pre-deliveries, deliveries in process, and post-deliveries

Skills

Customer service

Communication

Attention to detail

Organization

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office

Job description

$50,000 to $60,000 Annually - Plus Benefits

For more than 50 years, our company has been a global leader in developing, designing, and manufacturing space saving and energy efficient products. Be a part of an international team making a difference in the life science industry where what we do matters to people all over the globe. Our company is immediately seeking a positive, fast-paced Customer Specialist for our office on in St. Charles, IL.

The Customer Specialist will be responsible for entering a high volume of purchase orders, maintaining customer relationships, and having a great understanding of our product lines in order to answer customer questions and resolve issues.

Responsibilities

• Receive and respond to emails and phone calls from customers and sales representatives regarding order entry, order status requests, product inquiries, etc.
• Expedite orders upon customer and sales representative requests
• Provide information regarding timely quotations, inventory availability and products
• Develop in-depth knowledge of our product lines to better aid with customer's selection
• Effectively route technical support inquiries to the appropriate individual or department
• Participate in goal projects while maintaining daily workload
• Responsible for being the point of contact regarding pre-deliveries, deliveries in process, and post-deliveries

Requirements

• 3-5 years customer service experience or a recent college graduate
• Proficient in Microsoft Office: Excel, Word, Outlook
• High degree of attention to detail
• Ability to organize and prioritize tasks, activities, and projects for timely completion
• Strong communication and interpersonal skills
• Bachelor's degree is a plus

Benefits

• Medical, dental and vision
• Short- and long-term disability
• PTO + Holiday pay
• Bonus