Customer Service Operations Lead, Life Sciences

Corning Inc.; Tewksbury (MA); On-site; USD 64,000 - 88,000; Full time

Benefits offered by this job

Company pension

401(k) matching

Medical, dental, vision

Paid time off

Bonuses and long-term incentives

Employee Assistance Program

Job summary

Corning Inc. is seeking a customer service specialist to act as the first line of contact for North American customers within the Life Sciences division.

You will handle high-volume orders, case management in Salesforce, and coordination across internal teams to ensure accurate information and timely responses. The role requires strong verbal and written communication, proficiency with MS Office, and experience with PeopleSoft and Salesforce.

Qualifications

• 3+ years customer service experience (desired) or 5+ years of call center experience.
• Ability to handle high work volume in a fast-paced environment.
• Excellent professional verbal and written communication skills.
• Proficiency with Word, Excel, Email, Web.
• Typing at 50 WPM average.
• Customer-focused, detail oriented, and effective problem solver.
• Ability to meet or exceed Department Metrics.
• Adaptable in a rapidly changing environment and identify improvement opportunities.
• Bachelor's degree in life science is desired.
• Experience in Life Science industry or related field.
• Experience with PeopleSoft Order Management or a comparable system.
• Experience with SalesForce.com case management.
• Call center experience.
• Ability to work independently in a team environment.
• Positive, enthusiastic and high energy.
• Dependable, committed, reliable and high work ethic.
• Ability to develop excellent relationships.

Responsibilities

• Handle incoming high order volume via phone and email.
• Manage high volume of Case Management related to inquiries and orders in Salesforce.com.
• Interact daily with internal/external contacts using multiple systems.
• Provide information and accurate order entry/management for inventory, pricing, inquiries, and shipping.
• Initiate corrective actions to handle customer accommodations independently.
• Assist with complaints processed by the Complaint team.
• Follow up with New Accounts team on account setup changes.
• Ensure 100% follow-up to customers internally and externally.
• Attend Product/Technical training as scheduled.

Skills

Customer service

High volume handling

Verbal communication

Written communication

MS Office

Typing 50 WPM

Team collaboration

Independent work

Education

Bachelor's degree in life science

Tools

PeopleSoft Order Management

SalesForce.com

Job description

Corning Inc. is seeking a customer service specialist to act as the first line of contact for North American customers within the Life Sciences division.

You will handle high-volume orders, case management in Salesforce, and coordination across internal teams to ensure accurate information and timely responses. The role requires strong verbal and written communication, proficiency with MS Office, and experience with PeopleSoft and Salesforce.