High-Volume Customer Service Coordinator - Life Sciences

Talentify

Tarboro (NC)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

US Tech Solutions is seeking a temporary 6-month customer service specialist to serve as the first line of contact for North American customers and internal teams. You will handle high volumes of inquiries via phone and email, perform order entry and case management in Salesforce.com, and work across multiple systems to provide accurate information and timely resolutions.

The role requires 2+ years of experience in customer service, strong communication skills, and proficiency with Word, Excel,

Qualifications

2+ years of cross-functional commercial or customer service experience.
Ability to handle high work volume (phone, case and order entry) in a fast-paced environment.
On-time attendance and professional verbal/written communication.
Proficiency with Word, Excel, E-mail, Web.
Experience with Salesforce.com is a plus.
Experience with PeopleSoft Order Management is a plus.

Responsibilities

Handle incoming high order volume via phone and email.
Manage cases and orders in Salesforce.com.
Interact daily with internal/external contacts across multiple systems to ensure accurate information.
Provide information and accurate order entry/management for inventory, pricing, technical inquiries, and shipping details.
Initiate corrective actions to handle customer accommodations using good judgment.
Assist with complaints processed by the Complaint team.
Maintain dealer/customer profiles, matching notes, terms, and carrier details.
Follow up with New Accounts team on account set up changes.
Ensure 100% follow-up to customers internally and externally.
Attend Product/Technical training as scheduled.