Customer Success Specialist — Order Lifecycle & Solutions

Solina Group; Bolingbrook (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading flavor solutions company is looking for a Customer Success Representative in Bolingbrook, Illinois. This role will involve managing the order lifecycle, resolving conflicts, and building relationships with customers. Ideal candidates have a high school diploma and 2+ years of experience in customer service, along with strong communication and problem-solving skills. This position offers a training period of 6-9 months to equip you with the necessary skills for success.

Qualifications

• 2+ years relevant experience in customer service preferred.
• Good written and verbal communication skills are essential.
• Ability to work in a fast-paced environment.

Responsibilities

• Guide the life cycle of orders from entry to delivery.
• Resolve conflicts and defuse high-pressure situations.
• Build strong working relationships with customers.

Skills

Customer Service

Problem-solving

Communication

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Job description

A leading flavor solutions company is looking for a Customer Success Representative in Bolingbrook, Illinois. This role will involve managing the order lifecycle, resolving conflicts, and building relationships with customers. Ideal candidates have a high school diploma and 2+ years of experience in customer service, along with strong communication and problem-solving skills. This position offers a training period of 6-9 months to equip you with the necessary skills for success.