Customer Experience & Engagement Champion

APCO, Inc.; United States; On-site; USD 24,796 - 27,552; Part time

Job summary

A family-owned service industry company is seeking a Customer Experience & Engagement Specialist in Pittsburgh, PA. This part-time, in-office role involves enhancing customer engagement and service quality. Key responsibilities include entering quotes, managing customer orders, and providing tracking information. Candidates should have 2+ years of customer service experience, strong communication skills, and the ability to work well in a team. The position offers flexible hours (20-30 per week) with a pay rate of $18-20 depending on experience.

Qualifications

• 2+ years in a customer service role.
• Proven ability to improve customer experience.
• Excellent written and verbal communication skills.

Responsibilities

• Drive customer engagement and support.
• Enter quotes and manage customer orders.
• Provide tracking information and engage through live chat.

Skills

Customer service

Communication skills

Teamwork

Problem-solving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

A family-owned service industry company is seeking a Customer Experience & Engagement Specialist in Pittsburgh, PA. This part-time, in-office role involves enhancing customer engagement and service quality. Key responsibilities include entering quotes, managing customer orders, and providing tracking information. Candidates should have 2+ years of customer service experience, strong communication skills, and the ability to work well in a team. The position offers flexible hours (20-30 per week) with a pay rate of $18-20 depending on experience.