Customer Success & Order Specialist

HULK; Midland (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

HULK in Midland, Texas is seeking a Customer Success Representative to support Account Managers with orders and customer inquiries. This role is crucial for ensuring customer satisfaction and involves effective communication and problem-solving skills.

The ideal candidate will have 1-3 years of experience in customer service or a related field, strong organizational skills, and proficiency in CRM software. A positive attitude and ability to work independently are essential.

Qualifications

• 1-3 years of experience in customer service or sales support.
• Excellent verbal and written communication skills.
• Must have excellent attention to detail.
• Ability to work independently with general supervision.

Responsibilities

• Respond to customer inquiries and process orders.
• Collaborate with sales team and maintain organized records.
• Maintain relationships with customers and field personnel.
• Efficiently track invoice submission and approval.

Skills

Customer service

Communication skills

Organizational skills

Problem-solving

Sales support

Tools

Microsoft Office

CRM software

Oracle (NetSuite)

Job description

HULK in Midland, Texas is seeking a Customer Success Representative to support Account Managers with orders and customer inquiries. This role is crucial for ensuring customer satisfaction and involves effective communication and problem-solving skills.

The ideal candidate will have 1-3 years of experience in customer service or a related field, strong organizational skills, and proficiency in CRM software. A positive attitude and ability to work independently are essential.