Customer Experience & Order Specialist

Pratt Industries; Conyers (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Parental leave

Vision insurance

Job summary

Pratt Industries in Conyers, GA is seeking a Customer Service Representative to take and process orders, address inquiries, and assist the sales team in delivering excellent service. You will manage inventory levels, handle drop trailer coordination, maintain reports, and communicate with warehouse staff to ensure smooth operations.

A high school diploma and 5 years in distribution/manufacturing are preferred; bilingual skills are a plus.

Qualifications

• High school diploma or GED.
• Five years’ experience in a distribution or manufacturing environment.
• Proficiency with MS Office tools and data entry.
• Bilingual in English and Spanish preferred.

Responsibilities

• Take and process customer orders and respond to inquiries.
• Process purchase orders and maintain required reports.
• Manage and maintain inventory levels on required items.
• Coordinate drop trailer program and suggest efficiency improvements.
• Distribute order acknowledgements and related documents.
• Assist sales personnel on customer accounts as needed.
• Ensure accuracy of day-end reports and communications with warehouse teams.
• Maintain customer files and handle complaints professionally.

Skills

Customer service

Order processing

Inventory management

Data entry

MS Excel

MS Word

Communication skills

Bilingual English/Spanish

Education

High school diploma or GED

Tools

MS Office

Job description

Pratt Industries in Conyers, GA is seeking a Customer Service Representative to take and process orders, address inquiries, and assist the sales team in delivering excellent service. You will manage inventory levels, handle drop trailer coordination, maintain reports, and communicate with warehouse staff to ensure smooth operations.

A high school diploma and 5 years in distribution/manufacturing are preferred; bilingual skills are a plus.