Order Management & Customer Success Specialist

DuPont Group; Midland, Northern (MI, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

DuPont in Midland, MI is seeking a Customer Service Representative who thrives in a fast-paced, customer-focused setting and is skilled at managing orders from entry to delivery with accurate documentation. You will collaborate with sales, supply chain, logistics, credit, pricing, and other partners, using SAP or ERP systems to resolve inquiries and ensure high-quality service.

Strong communication and attention to detail are essential, along with the ability to handle multiple priorities.

Qualifications

• High school diploma or GED required.
• At least 2 years of customer service experience.
• Experience using SAP or another ERP system.
• Strong Microsoft Office skills, including Outlook, Excel, PowerPoint, Word, and SharePoint.
• Strong communication skills with the ability to translate customer needs into clear actions for internal teams.
• Sound judgment, attention to detail, and the ability to resolve issues with limited supervision.
• Ability to manage multiple priorities in a dynamic, fast-paced team environment.
• Bachelor’s degree preferred.

Responsibilities

• Manage customer orders from entry through delivery, ensuring the right product arrives at the right time with accurate documentation.
• Serve as a primary contact for strategic, complex, high-volume, or high-revenue customers.
• Respond to customer inquiries, complaints, and service issues with urgency, ownership, and professionalism.
• Use SAP or other ERP systems to process transactions such as order entry, returns, credits, debits, deliveries, shipments, invoices, quality notifications, and customer master data requests.
• Partner with sales, supply chain, logistics, warehouse, pricing, credit, and customer advocacy teams to resolve customer needs and order fulfillment challenges.
• Review daily reports to identify potential issues, including open orders, returns, blocks, delivery concerns, and service failures.
• Analyze customer ordering patterns to anticipate needs and support proactive account management.
• Support customers with administrative and technical questions related to tools such as EDI, Capture, and MyDuPont.
• Document processes, maintain customer desk manuals, and support continuous improvement opportunities.
• Act within assigned delegation of authority while supporting internal controls, audit requirements, and compliance standards.

Skills

Customer service

SAP

Microsoft Office

Communication

Attention to detail

Problem solving

Time management

Education

High school diploma or GED

Bachelor's degree

Tools

SAP

SharePoint

Salesforce.com

EDI

Capture

MyDuPont

Job description

DuPont in Midland, MI is seeking a Customer Service Representative who thrives in a fast-paced, customer-focused setting and is skilled at managing orders from entry to delivery with accurate documentation. You will collaborate with sales, supply chain, logistics, credit, pricing, and other partners, using SAP or ERP systems to resolve inquiries and ensure high-quality service.

Strong communication and attention to detail are essential, along with the ability to handle multiple priorities.