Customer Success & Order Resolution Specialist

Osborn; Richmond (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Osborn is seeking a Customer Service Coordinator with 3+ years in manufacturing to deliver prompt, professional support across phone, email and chat, resolving inquiries accurately to drive customer satisfaction. You will assist with quotes, orders and updates, and coordinate with Operations, Engineering, Finance and Sales to provide effective solutions.

This role emphasizes clear communication, problem solving, and attention to detail.

Qualifications

• High school diploma required.
• 3+ years in customer service, manufacturing preferred.
• Strong communication and problem-solving abilities.
• Attention to detail and teamwork.

Responsibilities

• Deliver prompt and professional solutions for customer inquiries via phone, email or chat.
• Instruct, implement, and follow SOPs, respond to inquiries, provide quotes, place orders and provide order updates.
• Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; escalations as needed.
• Maintain a proficient knowledge of all company products and services.
• Handle complex and escalated customer service projects and initiatives.
• Create and run productivity reports as necessary.
• Tracking progress on accounts to ensure deadlines and KPIs are met.
• Works with Sales team to deliver the highest level of customer service.
• Share specialty product or account knowledge with team members.

Skills

Communication skills

Interpersonal skills

Critical thinking

Problem solving

Attention to detail

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Osborn is seeking a Customer Service Coordinator with 3+ years in manufacturing to deliver prompt, professional support across phone, email and chat, resolving inquiries accurately to drive customer satisfaction. You will assist with quotes, orders and updates, and coordinate with Operations, Engineering, Finance and Sales to provide effective solutions.

This role emphasizes clear communication, problem solving, and attention to detail.