Customer Account Coordinator I

OSBORN LLC; Richmond (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Osborn LLC in Richmond, IN is seeking a seasoned Customer Service professional to provide prompt, courteous solutions via phone, email and online chat, ensuring accurate responses and high customer satisfaction across programs.

You will instruct, implement and follow standard operating procedures, respond to inquiries, place orders and provide updates, while collaborating with Operations, Engineering, Finance, and Sales to resolve issues and uphold contract terms.

Qualifications

• High school diploma required.
• Three (3) or more years’ experience in customer service position preferred; manufacturing preferred.
• Strong communication (verbal and written) and interpersonal skills;
• Critical thinking and problem solving
• Attention to detail
• Proficient in Microsoft Word (Excel, Word, Power Point)

Responsibilities

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction
• Instruct, implement, and follow standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates; will handle higher value customers and/or programs, maintain pricing in MRP and work with information services group to maintain.
• Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; elevate customer issues when appropriate.
• Maintain a proficient knowledge of all company products and services
• Handle complex and escalated customer service projects and initiatives
• Create and run productivity reports as necessary • Tracking progress on accounts to ensure that deadlines and company metrics are met as required
• Works with Sales team to deliver the highest level of customer service
• Works in alliance with team members daily to share the workload of the department; required to share any specialty product or account knowledge with team members
• Responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement
• Meets any Customer Account Coordinator or KPI related goals that might be established by the Manager
• Attends National trade shows as needed

Skills

Communication skills

Interpersonal skills

Critical thinking

Problem solving

Attention to detail

Microsoft Office

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Job description

Job Details

Job Location: Osborn Richmond - Richmond, IN, Salary Range: Undisclosed, Job Category: Customer Service,

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.; resolve customer inquiries in timely and accurate fashion to ensure customer satisfaction
• Instruct, implement, and follow standard operating procedures, respond to inquiries, provide quotes, place orders and provide order updates; will handle higher value customers and/or programs, maintain pricing in MRP and work with information services group to maintain.
• Work with Operations, Engineering, Finance, and Sales to provide resolutions to customer problems; elevate customer issues when appropriate
• Maintain a proficient knowledge of all company products and services
• Handle complex and escalated customer service projects and initiatives
• Create and run productivity reports as necessary
• Tracking progress on accounts to ensure that deadlines and company metrics are met as required
• Works with Sales team to deliver the highest level of customer service
• Works in alliance with team members daily to share the workload of the department; required to share any specialty product or account knowledge with team members
• Responsible for ensuring all orders are correctly reconciled prior to order entry per the customers contract and terms of agreement
• Meets any Customer Account Coordinator or KPI related goals that might be established by the Manager
• Attends National trade shows as needed

• High school diploma required
• Three (3) or more years’ experience in customer service position preferred; manufacturing preferred
• Strong communication (verbal and written) and interpersonal skills;
• Critical thinking and problem solving
• Attention to detail
• Proficient in Microsoft Word (Excel, Word, Power Point)