Service Specialist

Aleron; City of Rochester (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Aleron is seeking a detail-oriented Service Specialist in Rochester, NY to support HR, employment, tax credit, and payment-related services. You will assist customers via phone, email, chat, and other channels, ensuring timely resolutions and high service levels.

Join a global workforce solutions leader and contribute to process improvements while developing professionally in a team-driven environment. This temporary 3-month assignment offers a 40-hour work week and competitive hourly

Qualifications

• High School Diploma or GED required.
• 2+ years of experience in customer service.
• 2+ years of experience in customer outreach.

Responsibilities

• Provide customer and product support through phone, email, chat, and other channels.
• Follow up on outstanding requests and ensure timely completion per SLAs.
• Develop and maintain knowledge of assigned products, policies, and procedures.
• Identify process improvement opportunities and collaborate with leadership to implement solutions.
• Maintain accurate documentation and data entry while supporting team members.

Skills

Customer service experience

Phone support

Communication skills

Education

High School Diploma or GED

Job description

Description

Job Title: Service Specialist

Location: Rochester, NY

Employment Type: Temp (3 months)

Industry: Business Process Outsourcing industry

Compensation: $22 / hour.

Schedule: 40 hours/week

About the Opportunity:

• We are seeking a detail-oriented Customer Support Specialist to support a range of HR, employment, tax credit, and payment-related services.
• In this role, you will assist customers through phone, email, chat, and other communication channels while ensuring timely resolutions and a high level of service.
• You will also contribute to process improvements and support the development of team members.

Why You'll Love Working Here:

• Supportive, team-driven culture that values collaboration, transparency, and accountability
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries
• People-first environment that encourages employees to bring their authentic selves to work
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates

Why This Opportunity is Exciting:

This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do:

• Provide customer and product support through phone, email, chat, and other communication channels.
• Follow up on outstanding requests and ensure timely completion in accordance with established Service Level Agreements (SLAs).
• Develop and maintain working knowledge of assigned products, industry policies, and procedures.
• Identify process improvement opportunities and collaborate with leadership to implement solutions.
• Maintain accurate documentation, perform data entry, and support team members while managing priorities effectively.

Job Requirements

What You'll Bring:

• High School Diploma or GED
• 2+ years of experience in customer service
• 2+ years of experience in customer outreach

What Sets You Apart:

• Comfortable with high-volume outbound/inbound calling
• Confident, clear, and professional phone presence
• Resilient and motivated by goals and metrics

Additional Information:

• Upon offer of employment, the individual will be subject to a background check

Equal Opportunity Employer

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.