Customer Services Support Operator

Aleron; Irving (TX); In loco; USD 25.000 - 33.000; Part-time

Descrizione del lavoro

Aleron is seeking a Customer Service Support Operator in Irving, Texas to join a day-to-day order and service request support team. You will provide first-level support remotely and onsite, process orders, and help resolve routine issues following established procedures.

The role emphasizes accurate data entry, collaboration with sales and technical teams, and maintaining customer information. Candidates should have a High School Diploma or GED and 1+ year of customer service or administrative

Competenze

• High School Diploma or GED.
• 1+ years of experience in customer service, order management, technical support, or administrative support.
• 1+ years of experience in operating computers.

Mansioni

• Process incoming customer orders, inquiries, and service requests, ensuring information is accurately recorded and maintained.
• Provide first-level customer support remotely and onsite, resolving routine issues in line with established procedures.
• Escalate complex technical questions and service issues to qualified Service Technicians or Service Engineers.
• Work closely with customers, sales representatives, and internal teams to clarify orders and support issue resolution.
• Assist with pre‑ and post‑sales technical product support for customer solutions.

Conoscenze

Customer service

Order management

Technical support

Administrative support

Formazione

High School Diploma or GED

Descrizione del lavoro

Job Title: Customer Service Support Operator

Location: Irving, TX

Employment Type: Temp (12 Months)

Industry: Manufacturing

Compensation: $18.00-24.00/Hour

Schedule: 40 Hours/Week 1st Shift

About the Opportunity

Join a customer-focused service team where you'll support customers with day-to-day orders, inquiries, and service requests. You'll provide first-level support, coordinate with internal technical teams, and help resolve commercial and technical issues while ensuring customer information and orders are accurately managed.

Why You'll Love Working Here

• Supportive, team-driven culture that values collaboration, transparency, and accountability.
• Opportunity to grow your career with a global workforce solutions leader serving multiple industries.
• People-first environment that encourages employees to bring their authentic selves to work.
• Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates.

Why This Opportunity is Exciting

This role offers the chance to join a company that prioritises both people and performance‑where your contributions directly impact client success while giving you room to grow and develop professionally.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider‑we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Process incoming customer orders, inquiries, and service requests, ensuring information is accurately recorded and maintained.
• Provide first-level customer support remotely and onsite, resolving routine issues in line with established procedures.
• Escalate complex technical questions and service issues to qualified Service Technicians or Service Engineers.
• Work closely with customers, sales representatives, and internal teams to clarify orders and support issue resolution.
• Assist with pre‑and post‑sales technical product support for customer solutions.

What You Bring

• High School Diploma or GED
• 1+ years of experience in customer service, order management, technical support, or administrative support.
• 1+ years of experience in operating computers

What Sets You Apart

• Cybersecurity
• Databases
• Basic knowledge and experience of principles, procedures, work routines, and skills in the field of work, gained through a structured and focused two-year vocational training period
• Knowledge of standardized work routines and methods, general facts, and information is necessary, usually acquired through training on the job.
• Attention to detail

Additional Information

• Upon offer of employment, the individual will be subject to a background check.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.