Customer Success & Order Management Specialist

Atlas Roofing Corporation; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Atlas Roofing Corporation in Phoenix, AZ is seeking a Customer Service Specialist to join the Account Executive team and strengthen customer relationships. You will manage orders from placement through shipment and billing, respond to inquiries, and help ensure on-time delivery and accurate backorder information.

The ideal candidate has 1+ years in customer service or an administrative role, excellent telephone skills, and experience with ERP systems (e.g., PeopleSoft) and Salesforce.

Qualifications

• 1+ years of experience in customer service or an administrative role.
• Excellent telephone skills and ability to build rapport with customers.
• Proficient in data entry and ERP/CRM software (PeopleSoft, Salesforce).
• High School diploma or GED required.

Responsibilities

• Assist the Account Executive team to deliver excellent customer experiences.
• Manage customer orders from placement through shipment and billing.
• Monitor backorders and communicate updates to customers.
• Adhere to company policies and escalate issues to management.
• Build rapport with internal and external customers.

Skills

Customer service

Telephone skills

Rapport building

Education

High School diploma or GED

Tools

PeopleSoft

Salesforce

Data entry software

Job description

Atlas Roofing Corporation in Phoenix, AZ is seeking a Customer Service Specialist to join the Account Executive team and strengthen customer relationships. You will manage orders from placement through shipment and billing, respond to inquiries, and help ensure on-time delivery and accurate backorder information.

The ideal candidate has 1+ years in customer service or an administrative role, excellent telephone skills, and experience with ERP systems (e.g., PeopleSoft) and Salesforce.