Customer Service Specialist - Franklin, OH

Atlas Roofing Corporation; Franklin (OH); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

Atlas Roofing Shingles, Underlayments and Ventilation is seeking a Customer Service Specialist at the Franklin, OH facility to deliver exceptional service across internal and external customers.

The role focuses on managing customer accounts, handling orders from placement to shipment and billing, monitoring backorders, and communicating delivery timelines while promoting products and maintaining high service standards with a 25% travel expectation.

Qualifications

• Four-year college degree preferred, or four years’ experience in customer account management, preferably in manufacturing.
• Experience in manufacturing customer service environment is a plus.
• Strong communication and problem-solving skills are required.

Responsibilities

• Acts as liaison between internal and external customers to ensure quality service.
• Manages existing and new accounts relationships, communicates pricing, resolves complaints, and processes orders.
• Monitors backorders and communicates production and inventory impacts to customers.
• Travel up to 25% to support customers.

Skills

Telephone skills

ERP systems (PeopleSoft)

Salesforce

Customer service excellence

Education

Bachelor’s degree preferred or 4 years experience

Tools

PeopleSoft

Salesforce

Job description

Atlas Roofing Corporation, a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work. Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution. Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products. Atlas Roofing Shingles, Underlayments and Ventilation is seeking a Customer Service Specialist for the Franklin, OH facility.

Customer Service Specialist Primary Responsibilities

• Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
• Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
• Handles all customer requests promptly managing customer orders from placement through shipment and billing.
• Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
• Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
• Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
• Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
• Follows up proactively on quoted projects to assist in securing orders.
• 25% Travel

Customer Service Specialist Experience

• Customer account management experience preferably in a manufacturing environment

Customer Service Specialist Knowledge, Skills & Abilities

• Excellent telephone skills (primary liaison between customer and company)
• Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers

Customer Service Specialist Education, Licenses & Certifications

• A four (4) year college degree preferred, or a minimum of four (4) years’ experience in customer account management preferably in a manufacturing environment

Total Compensation

• Salary - Starting in the upper $40ks
• Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.

No calls or agencies please.