End-to-End Customer Experience Manager

Atlas-Roofing-Corporation; Houston (MS); On-site; USD 90,000 - 130,000; Full time

Job summary

Atlas Roofing Corporation seeks a WEBTECH® Customer Experience Manager to lead the customer-facing order management process and coordinate with manufacturing, sales, purchasing, and production teams to ensure accurate communication, reliable fulfillment, and a consistent customer experience.

The role covers end-to-end order processing, centralized fulfillment for Frontier 90 CGF and Pioneer 88 GRF product lines, and supervision of Customer Service Representatives and Key Account Management, with

Qualifications

• College degree and 5+ years in Customer Service or Material Control.
• Experience with order management and customer communications.
• Ability to lead and develop a customer-focused team.

Responsibilities

• Lead end-to-end customer experience for WEBTECH products and ensure proactive communication.
• Manage centralized order fulfillment across multiple locations.
• Oversee Customer Service Representatives and Key Account Management.
• Partner with sales, manufacturing, and logistics to align demand with production.
• Drive continuous improvement and reporting on customer service metrics.

Skills

Customer service

Order management

Cross-functional collaboration

Communication

Leadership

Forecasting

Data analysis

Education

College degree

Tools

Salesforce

QlikView

PeopleSoft

Excel

PowerPoint

Job description

Atlas Roofing Corporation seeks a WEBTECH® Customer Experience Manager to lead the customer-facing order management process and coordinate with manufacturing, sales, purchasing, and production teams to ensure accurate communication, reliable fulfillment, and a consistent customer experience.

The role covers end-to-end order processing, centralized fulfillment for Frontier 90 CGF and Pioneer 88 GRF product lines, and supervision of Customer Service Representatives and Key Account Management, with