Customer Service Specialist - Phoenix, AZ

Atlas Roofing Corporation; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Atlas Roofing Corporation in Phoenix, AZ is seeking a Customer Service Specialist to join the Account Executive team and strengthen customer relationships. You will manage orders from placement through shipment and billing, respond to inquiries, and help ensure on-time delivery and accurate backorder information.

The ideal candidate has 1+ years in customer service or an administrative role, excellent telephone skills, and experience with ERP systems (e.g., PeopleSoft) and Salesforce.

Qualifications

• 1+ years of experience in customer service or an administrative role.
• Excellent telephone skills and ability to build rapport with customers.
• Proficient in data entry and ERP/CRM software (PeopleSoft, Salesforce).
• High School diploma or GED required.

Responsibilities

• Assist the Account Executive team to deliver excellent customer experiences.
• Manage customer orders from placement through shipment and billing.
• Monitor backorders and communicate updates to customers.
• Adhere to company policies and escalate issues to management.
• Build rapport with internal and external customers.

Skills

Customer service

Telephone skills

Rapport building

Education

High School diploma or GED

Tools

PeopleSoft

Salesforce

Data entry software

Job description

Atlas Roofing Corporation, a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work.

Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution.

Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products.

Atlas Roof & Wall Insulation – a Division of Atlas Roofing Corporation – specializes in the manufacture of quality engineered polyiso insulation, specialty products, and accessories. Atlas Roof Insulation & Wall Insulation products lead the industry in polyiso insulation boards and facer technology and performance in commercial and residential buildings.

Customer Service Specialist (Phoenix, AZ)

The Customer Service Specialist will work directly with the Account Executive team to promote customer advocacy and intentionally develop relationships that build an engaging team collaborative environment.

Customer Service Specialist Primary Responsibilities

• Assists the Account Executive team to provide the best experience possible to external customers that result in win-win solutions for customers and the organization.
• Assists in handling all customer requests promptly managing customer orders from placement through shipment and billing.
• Assists in monitoring backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
• Adheres to company's policies and procedures when assisting customers.
• Advises Account Executive, or Customer Service Manager of concerns or issues impacting service.

Customer Service Specialist Experience

• 1+ years of experience in customer service or an administrative role

Customer Service Specialist Knowledge, Skills & Abilities

• Excellent telephone skills (primary liaison between customer and company)
• Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers.

Customer Service Specialist Education, Licenses & Certifications

• High School diploma or GED

Customer Service Specialist Physical Demands and Work Environment

• Frequently on the phone, selling goods, taking orders, and resolving problems or complaints about the product. They also use web technology, including chat, email, and video conferencing, to contact colleagues and clients.
• General office environment. Comply with safety standards and use of required personal protective equipment in manufacturing areas.
• Must be able to occasionally stand, walk, and lift, carry, push / pull up to 10 pounds.
• Repetitive computer and administrative tasks require constant hand activity, including gripping/ grasping, writing and/or typing.
• Must have the following sensory functions: hearing and speech.
• Fast paced environment.
• Irregular and long hours may be required.
• Some travel required for training at other sister plants, tradeshows attendance, and/or customer visits.

Total Compensation

• Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account.

Atlas Roofing Corporation is an Equal Employment Opportunity Employer.