Customer Success & Order Management Specialist

Vesuvius North America; Champaign (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

Vesuvius North America in Champaign, IL is seeking a Customer Service Sales Coordinator to provide day-to-day support by responding to inquiries, processing orders, coordinating logistics, and ensuring accurate invoicing. The role connects customers with sales, operations and support functions to drive on-time fulfillment.

You will manage order entry in ERP, track shipments, reconcile consignment inventory, and resolve issues with a focus on accuracy and timely communication.

Qualifications

• Associate or Bachelor’s degree preferred, or equivalent work experience.
• 2-5 years of experience in customer service, sales coordination, logistics, and/or order management.
• Experience working with ERP systems (SAP, JDE, or similar).
• Understanding of order-to-cash processes.

Responsibilities

• Respond to incoming customer inquiries related to order placement, product availability, pricing, shipments, expediting, invoicing, consignment reconciliation/billing, and special projects.
• Provide customer and sales support through phone, email, and other communication channels.
• Execute customer orders accurately into ERP system and manage order changes, schedule updates, and order confirmations.
• When needed, maintain forecasts and schedules and proactively communicate changes or risks.
• Ensure accurate and timely invoicing in alignment with shipments, pricing, and customer requirements.
• Coordinate shipping and receiving activities (when applicable), including tracking shipments and arranging transportation as needed.
• Timely reconcile consignment inventory and ensure proper billing and documentation.
• Follow up on open orders with production, shipping, logistics, and other internal teams to ensure timely fulfillment.
• Support internal departments such as Engineering, Finance, ITC, Purchasing, Supply Chain and Operations as needed.
• Provide logistical support to customers, including coordination with outside warehouses.

Skills

Customer service

Multitasking

Detail-oriented

Organization

Communication

ERP systems

Excel

Team collaboration

Education

Associate or Bachelor’s degree

Tools

SAP

JDE

Job description

Vesuvius North America in Champaign, IL is seeking a Customer Service Sales Coordinator to provide day-to-day support by responding to inquiries, processing orders, coordinating logistics, and ensuring accurate invoicing. The role connects customers with sales, operations and support functions to drive on-time fulfillment.

You will manage order entry in ERP, track shipments, reconcile consignment inventory, and resolve issues with a focus on accuracy and timely communication.