Sales & Customer Operations Coordinator

Vesuvius; Illinois; On-site; USD 50,000 - 80,000; Full time

Job summary

Vesuvius is seeking a Customer Service Sales Coordinator to provide day-to-day customer and sales support, respond to inquiries, and process orders in our ERP system. You will coordinate logistics, reconcile consignment inventory, and ensure accurate invoicing while collaborating with engineering, finance, supply chain, and operations.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Associate or Bachelor’s degree preferred, or equivalent work experience.
• 2–5 years of experience in customer service, sales coordination, logistics, and/or order management.
• Experience working with ERP systems (SAP, JDE, or similar).
• Understanding of order-to-cash processes.

Responsibilities

• Respond to incoming customer inquiries related to order placement, product availability, pricing, shipments, expediting, invoicing, consignment reconciliation/billing, and special projects.
• Provide customer and sales support through phone, email, and other communication channels.
• Execute customer orders accurately into ERP system and manage order changes, schedule updates, and order confirmations.
• When needed, maintain forecasts and schedules and proactively communicate changes or risks.
• Ensure accurate and timely invoicing in alignment with shipments, pricing, and customer requirements.
• Coordinate shipping and receiving activities (when applicable), including tracking shipments and arranging transportation as needed.
• Timely reconcile consignment inventory and ensure proper billing and documentation.
• Follow up on open orders with production, shipping, logistics, and other internal teams to ensure timely fulfillment.
• Support internal departments such as Engineering, Finance, ITC, Purchasing, Supply Chain and Operations as needed.
• Provide logistical support to customers, including coordination with outside warehouses.

Skills

Customer service

Prioritization

Attention to detail

Organizational skills

Communication

Cross-functional

ERP systems

Excel

Education

Associate Arts or better

Tools

SAP

JDE

ERP software

Job description

Vesuvius is seeking a Customer Service Sales Coordinator to provide day-to-day customer and sales support, respond to inquiries, and process orders in our ERP system. You will coordinate logistics, reconcile consignment inventory, and ensure accurate invoicing while collaborating with engineering, finance, supply chain, and operations.

The role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.