Customer Success & Order Liaison Specialist

ECMD, Inc.; North Wilkesboro (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

ECMD, Inc. is seeking a Customer Service Representative (CSR) to take customer orders through inside sales and multi-point contacts. The CSR acts as a liaison between the company and the customer, ensuring needs and company capabilities are clearly communicated.

Good Faith Audit coordination and reconciliation are also duties. The position emphasizes accurate order entry, timely responses to inquiries, and maintaining professional communication with customers, field representatives, and

Qualifications

• Clear communication with customers in a non-adversarial, helpful manner.
• Experience in sales, customer service or dealing with the public is beneficial.
• Ability to work within a group and solve problems.
• Background in millwork, lumber, or related industries preferred.
• Product catalogs and training materials should be kept current and up to date.
• Must complete WMA Millwork Certification within one year of starting date.
• May require limited travel.

Responsibilities

• Serve as a liaison between the customer and ECMD, ensuring accurate and complete information is relayed.
• Quote and process special and stock orders via fax, email, phone, or third-party provider.
• Enter orders into the computer system with complete quantities, pricing and ship dates.
• Communicate policy and updates, maintain confidentiality of business and customer transactions.
• Coordinate with ECMD Logistics for delivery appointments and scheduling.
• Maintain order and quote files with relevant customer and product details.
• Assist with coordination of the Good Faith Auditing program and related tasks.
• Attend to overtime, weekends, and holidays as required by management.
• Ensure regular and punctual attendance.

Skills

Communication skills

Sales experience

Customer service

Teamwork

Millwork/Lumber knowledge

Education

WMA Millwork Certification within 1 year

Job description

ECMD, Inc. is seeking a Customer Service Representative (CSR) to take customer orders through inside sales and multi-point contacts. The CSR acts as a liaison between the company and the customer, ensuring needs and company capabilities are clearly communicated.

Good Faith Audit coordination and reconciliation are also duties. The position emphasizes accurate order entry, timely responses to inquiries, and maintaining professional communication with customers, field representatives, and