Customer Service Representative

Talentify; Brea (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Talentify is seeking a Customer Service Representative (CSR) in a fast-paced environment to handle inquiries across all customer types and products. You will process orders, answer phones promptly, provide delivery information, and support field sales/service teams with accuracy and efficiency.

You will be responsible for order entry via multiple channels, tracking shipments, and resolving problems to ensure high levels of customer satisfaction while maintaining accuracy within the team.

Qualifications

• Strong customer service skills.
• Experience with order entry and order tracking.
• Ability to handle inquiries and work with internal teams.

Responsibilities

• Answering phones in a timely and efficient manner.
• Processing customer orders via fax, EDI and phone.
• Entry of standing orders and special pricing agreements for a region.
• Support field reps with day-to-day inquiries and orders; verify delivery proof.
• Maintain accuracy at department and individual levels.
• Knowledgeable on products and projects as needed by manager.

Skills

Customer service

Order entry

Order tracking

Problem solving

Job description

Job Description: Customer Service Representative (CSR) with strong customer service soft skills, routine orders entry skill, order tracking, and problem resolution. You will be responsible for all customer types of inquiry and products, and you will be working closely with customer and internal teams to provide exceptional customer service in a fast-paced environment. The CSR will ensure customer satisfaction by way of processing orders, answering phones promptly, finishing delivery information and providing field sales/service support, all with accuracy and efficiency.

To ensure customer satisfaction regarding taking orders, answering phone promptly, furnishing delivery information and providing field sales/service support, all with accuracy and efficiency.

KEY RESPONSIBILITIES

• Answering phones in a timely and efficient manner.
• Processing customer orders via fax, EDI and phone.
• Responsible for the entry of all standing orders and special pricing agreements for a designated region.
• Supporting the field reps (both sales and service) with day to day inquire and placing of their orders. Proof of delivery of shipments, as needed.
• Maintain level of accuracy both as a department and individually.
• Knowledgeable on our products and special projects as deemed necessary by manager.