Customer Success & Order Coordinator

Rite-Hite; Morehead (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Wellbeing

401(k) Plan

Paid holidays & vacation

Job summary

Rite-Hite is seeking a Customer Service Representative in Kentucky to act as the main liaison between customers and the sales team, coordinating order fulfillment and invoicing. The role involves scheduling installers, assisting customers and sales staff, and reviewing jobs for profitability.

Successful candidates will have at least one year of related experience, strong attention to detail, and excellent communication and customer service skills.

Qualifications

• Minimum of 1 year related experience.
• Experience in field service or ISO quality programs is a plus.
• Excellent attention to detail.
• Strong multitasking and time management.
• Excellent communication and customer service skills.

Responsibilities

• Coordinate orders with Sales, customers, and vendors.
• Coordinate schedules and dispatch installers.
• Assist customers and sales when requesting service.
• Ensure accurate invoicing.
• Review completed jobs to analyze profitability.

Skills

One year experience

ISO quality program

Attention to detail

Multitasking

Communication skills

Customer service

Job description

Rite-Hite is seeking a Customer Service Representative in Kentucky to act as the main liaison between customers and the sales team, coordinating order fulfillment and invoicing. The role involves scheduling installers, assisting customers and sales staff, and reviewing jobs for profitability.

Successful candidates will have at least one year of related experience, strong attention to detail, and excellent communication and customer service skills.