Customer Service & Order Fulfillment Specialist

Rite-Hite Company; Wilson (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan with company match

Paid Holidays / Vacation / Sick Days

Job summary

Rite-Hite Company in Wilson, NC is seeking a Customer Service Representative to be the key conduit between customers and our sales team. You will coordinate order fulfillment in an assigned area, working with customers, the Sales department, and vendors to submit orders and schedule installers.

This role emphasizes accuracy in invoicing, responsiveness to service requests, and a focus on profitability analysis of completed jobs, with opportunities to grow within a global leader in loading dock

Qualifications

• Minimum one year of related experience.
• Prior experience in field service or ISO quality programs is a plus.
• Strong attention to detail.
• Ability to juggle multiple projects while maintaining quality.
• Excellent communication and customer service skills.

Responsibilities

• Coordinate order fulfillment with sales, customers, and vendors.
• Submit orders for equipment and parts.
• Coordinate schedules and dispatch installers.
• Assist customers and sales staff who request service.
• Ensure accurate invoicing and review profitability of completed jobs.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Job description

Rite-Hite Company in Wilson, NC is seeking a Customer Service Representative to be the key conduit between customers and our sales team. You will coordinate order fulfillment in an assigned area, working with customers, the Sales department, and vendors to submit orders and schedule installers.

This role emphasizes accuracy in invoicing, responsiveness to service requests, and a focus on profitability analysis of completed jobs, with opportunities to grow within a global leader in loading dock