Customer Service Rep

Rite-Hite Company LLC; Olde Whitehall (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life and disability insurance

401(k) with company match

Paid holidays and vacation

Job summary

Rite-Hite Company LLC is seeking a Customer Service Representative to serve as the key conduit between customers and our sales department. The role focuses on coordinating order fulfillment, working with Sales, customers, and vendors to submit orders for equipment and parts, and ensuring accurate invoicing.

The position also involves coordinating installers' schedules, assisting customers and sales staff who call for service, and reviewing completed jobs to analyze profitability.

Qualifications

• At least 1 year of related experience.
• Experience in field service is helpful.
• Commitment to quality.
• Experience in ISO-certified or similar quality program is a plus.
• Good attention to detail.
• Ability to juggle multiple projects without dropping the ball.
• Good communication and customer service skills are essential.

Responsibilities

• Coordinate order fulfillment in the assigned area with Sales, customers, and vendors.
• Coordinate schedules and dispatch installers.
• Assist customers and sales personnel who call in to request service.
• Ensure accurate invoicing.

Skills

Customer service

Communication

Attention to detail

Multitasking

Job description

Job Description

Rite-Hite Customer Service Representatives serve as the key conduit between our customers and our sales department. This position is responsible for coordinating order fulfillment in an assigned area. This includes:

• Working with the Sales department, customers, and vendors in submitting orders for equipment and parts
• Coordinating schedules and dispatching installers
• Assist customers and sales personnel who call in to request service
• Ensuring accurate invoicing
• Reviewing completed jobs to analyze profitability

Required Experience

Rite-Hite sells the best, and we hire the best. Successful candidates will possess the following qualifications:

• One year of related experience minimum.
• Prior experience in a field service operation helpful.
• A commitment to quality.
• Prior experience in an ISO-certified or similar quality program is a plus.
• Good attention to detail
• Ability to juggle multiple projects without dropping the ball
• Good communication and customer service skills are also essential

What We Offer

At Rite-Hite, we take care of our people – because when you’re supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you’re supported – at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.

In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.

We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Rite-Hite is a world leader in the manufacture, sale, and service of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls, and more - all designed to improve safety, security, productivity, energy savings, and environmental control.

Watch Rite-Hite's Always Looking Ahead video below to learn more.