Customer Service Rep

Rite-Hite Company; Wilson (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan with company match

Paid Holidays / Vacation / Sick Days

Job summary

Rite-Hite Company in Wilson, NC is seeking a Customer Service Representative to be the key conduit between customers and our sales team. You will coordinate order fulfillment in an assigned area, working with customers, the Sales department, and vendors to submit orders and schedule installers.

This role emphasizes accuracy in invoicing, responsiveness to service requests, and a focus on profitability analysis of completed jobs, with opportunities to grow within a global leader in loading dock

Qualifications

• Minimum one year of related experience.
• Prior experience in field service or ISO quality programs is a plus.
• Strong attention to detail.
• Ability to juggle multiple projects while maintaining quality.
• Excellent communication and customer service skills.

Responsibilities

• Coordinate order fulfillment with sales, customers, and vendors.
• Submit orders for equipment and parts.
• Coordinate schedules and dispatch installers.
• Assist customers and sales staff who request service.
• Ensure accurate invoicing and review profitability of completed jobs.

Skills

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Job description

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

Job Description:

Rite-Hite Customer Service Representatives serve as the key conduit between our customers and our sales department. This position is responsible for coordinating order fulfillment in an assigned area. This includes:

• Working with the Sales department, customers, and vendors in submitting orders for equipment and parts
• Coordinating schedules and dispatching installers
• Assistcustomers and sales personnel who call in to request service
• Ensuring accurate invoicing
• Reviewing completed jobs to analyzeprofitability

Required Experience:

Rite-Hite sells the best, and we hire the best. Successful candidates will possess the following qualifications:

• One year of related experience minimum. Prior experience in a field service operation helpful.
• A commitment to quality. Prior experience in an ISO-certified or similar quality program is a plus.
• Good attention to detail
• Ability to juggle multiple projects without dropping the ball
• Good communication and customer service skills are also essential

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.
• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.