Customer Service & Order Coordination Specialist

Rite-Hite Corporation; North Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health & well-being benefits

Financial security (401(k))

Paid holidays and vacation

Job summary

Rite-Hite Corporation in North Carolina seeks a Customer Service Representative to coordinate order fulfillment and act as a conduit between customers and the sales team. You will work with customers, the Sales department, and vendors to submit orders for equipment and parts, schedule installers, and assist with service requests.

The role emphasizes accurate invoicing, collaboration with cross-functional teams, and analyzing job profitability after completion.

Qualifications

• One year of related experience minimum.
• Prior experience in a field service operation helpful.
• A commitment to quality.
• Prior experience in an ISO-certified or similar quality program is a plus.
• Good attention to detail.
• Ability to juggle multiple projects without dropping the ball.
• Good communication and customer service skills are essential.

Responsibilities

• Coordinate order fulfillment in an assigned area with the Sales department, customers, and vendors.
• Coordinate schedules and dispatch installers.
• Assist customers and sales personnel who call in to request service.
• Ensure accurate invoicing for services and parts.
• Review completed jobs to analyze profitability.

Skills

Attention to detail

Communication skills

Customer service

Multitasking

Job description

Rite-Hite Corporation in North Carolina seeks a Customer Service Representative to coordinate order fulfillment and act as a conduit between customers and the sales team. You will work with customers, the Sales department, and vendors to submit orders for equipment and parts, schedule installers, and assist with service requests.

The role emphasizes accurate invoicing, collaboration with cross-functional teams, and analyzing job profitability after completion.