Customer Success Representative - Industrial Tooling Distribution

Techni-Tool, Inc.; Texas; Sur place; USD 50 000 - 55 000; Plein temps

Avantages offerts par ce poste

401(k) matching

Health insurance

Paid time off

Vision insurance

Quarterly Performance Rewards

Résumé du poste

Techni-Tool, Inc. is seeking a detail-oriented professional to manage orders and coordinate with customers, vendors, and the sales team from our Texas operation. The role focuses on ensuring timely shipments, accurate order processing, and strong customer service.

Experience in industrial distribution or CNC tooling is preferred. The position is a full-time, day-shift role based in-person, with competitive benefits and a 401(k) matching program.

Qualifications

• Customer oriented, ability to take care of customers’ needs while following procedures.
• Detail oriented with attention to minute details of tasks.
• Experience in Industrial Distribution, CNC Machining, Inside Sales in related field preferred.
• Proficiency in Microsoft Office Suite is required.
• ERP system experience preferred.

Responsabilités

• Monitor ALL open purchase orders and sales orders.
• Maintain communication with customers, sales personnel, and vendors about delivery status.
• Notify customers/vendors and company personnel if critical shipments are late.
• Work with vendors to resolve issues delaying shipments and deliveries.
• Ensure items are delivered and free of defects with warehouse coordination.
• Print pick tickets and customer order acknowledgements.
• Assist in customer returns or refurbishment.

Connaissances

Customer oriented

Detail oriented

Inside sales experience

Formation

High school diploma

Outils

Microsoft Office Suite

ERP system

Description du poste

At Techni-Tool, a premier CNC Machining and Industrial Tooling Distributor, we blend innovation with excellence. Our team is expanding, and we’re seeking passionate, result-driven professionals to join us in redefining industry standards.

• ESSENTIAL FUNCTIONS Essential Functions Statement(s)Monitor ALL open purchase orders and sales orders
• Continuous contact with Vendors/Suppliers to ensure that orders are shipped and/or received in a timely manner
• Maintain communication with Customers and Sales personnel with updates on item delivery status.
• Timely notification of Customers/Vendors and Company personnel if critical shipments are late
• Work with Vendors and Customers to solve any issues that would delay shipments and deliveries
• Work with our warehouse and vendors to ensure that all items are delivered and free of defects.
• Manage updates and notes in ERP system for outstanding orders.
• Prioritize Red (Critical) orders with expediency for delivery to customers/warehouse
• Monitor and respond to incoming customer and vendor calls and e-mails
• Customer quote processing and follow-up
• Manage customer order report and VMI ordering
• Verify and monitor purchase and sales orders including expediting and tracking orders
• Print pick tickets and customer order acknowledgements
• Assist in Customer returns or refurbishment
• Interact with vendors regarding products and pricing
• Negotiate with vendors and customers on pricing
• THE INDIVIDUAL WE SEEK Trustworthy & Reliable: Uphold our value of 'Lead with Trust', ensuring dependability in every customer interaction and operation.
• Customer-Centric: Be the epitome of 'Customer First', where every decision and action taken prioritizes customer satisfaction and success.
• Proactive Innovator: An unwavering spirit that seeks to 'Embrace Innovation', improving operations and customer experiences.
• Collaborative Spirit: Engage in 'Long-term Partnerships', both with our customers and internal teams, fostering an environment of mutual growth.
• Lifelong Learner: Assimilate our principle of 'Continuous Learning', perpetually seeking knowledge and insights to propel personal and organizational growth.
• YOUR QUALIFICATIONS Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Experience in Industrial Distribution, CNC Machining, Inside Sales in related field/industry preferred.
• Proficiency in Microsoft Office Suite required.
• ERP System experience preferred.
• GROWTH AND DEVELOPMENT Thrive in our ‘People Over Profit’ culture, where your growth is our priority.
• Explore diverse career paths within Techni-Tool, with support for cross-departmental advancement.
• OUR COMMITMENT TO INCLUSIVITY Techni-Tool is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Reasonable accommodation is available to ensure individuals with disabilities can excel in their roles.
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
• Quarterly Performance Rewards

Experience level: 1 year

Shift: Day shiftJob Type: Full Time

Pay: $50,000.00 - $55,000.00 per year

Weekly day range: Monday to Friday Work setting: In-person / Office

Education: High school or equivalent (Required)

Experience: related field/industry: 1 year (Preferred) Work Location: In person