CNC Tooling Specialist — Technical Support

PRODUCTIVITY, INC.; Richardson (TX); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid vacation

Dental insurance

Vision insurance

Life insurance

Job summary

Productivity, Inc. is seeking an experienced CNC Machinist to support the Cutting Tools & Industrial Supplies team in Richardson, TX. This customer-facing role leverages machining knowledge to guide tooling selections and troubleshoot challenges.

You will advise on tool geometry, speeds, feeds, and coatings, while expanding knowledge through manufacturer training. Office hours are Monday–Friday, 8 AM–5 PM, with competitive benefits.

Qualifications

• 3+ years of CNC machining experience.
• Knowledge of various cutting tool manufacturers.
• Strong knowledge of milling, turning, drilling, and threading applications.
• Experience selecting cutting tools for a variety of materials including steel, stainless steel, aluminum, cast iron, and exotic alloys.
• Ability to troubleshoot machining and tooling challenges.
• Excellent communication skills and a genuine desire to help customers succeed.
• Strong computer skills and the ability to learn new systems.

Responsibilities

• Help customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies
• Recommend tooling solutions based on workpiece material, machine capability, and machining application
• Troubleshoot machining challenges including tool life, chatter, chip control, surface finish, and cycle time
• Provide technical guidance on speeds, feeds, coatings, tool geometry, and machining best practices
• Prepare quotes, process customer orders, assist with will-call, and provide general tooling assistance.
• Continuing to expand your knowledge through manufacturer training and product education

Skills

CNC machining

Tooling knowledge

Troubleshooting

Communication

Systems literacy

Tools

Sandvik

Kennametal

Seco

Iscar

Guhring

OSG

Mitsubishi Materials

Job description

Productivity, Inc. is seeking an experienced CNC Machinist to support the Cutting Tools & Industrial Supplies team in Richardson, TX. This customer-facing role leverages machining knowledge to guide tooling selections and troubleshoot challenges.

You will advise on tool geometry, speeds, feeds, and coatings, while expanding knowledge through manufacturer training. Office hours are Monday–Friday, 8 AM–5 PM, with competitive benefits.