CNC Tooling Specialist - Technical Support

Productivity Inc; Richardson (TX); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Competitive pay

Annual incentive

Insurance: medical, dental, vision, R‑

401(k) with company match

Paid vacation and personal time

Employee Assistance Program

Growth opportunities

Stable company with long history

Job summary

Productivity, Inc. in Richardson, TX is seeking an experienced CNC Machinist – Cutting Tool Support to join our Cutting Tools & Industrial Supplies team in a technical support role.

This is a customer-facing position where your machining knowledge is your greatest asset and will be used to assist customers with tool selection and troubleshooting. The role offers a Monday–Friday, 8 AM–5 PM in-office schedule, with competitive hourly pay and opportunities for professional growth within a stable

Qualifications

• 3+ years of CNC machining, tool room, manufacturing engineering, or cutting tool experience.
• Knowledge of various cutting tool manufacturers.
• Strong knowledge of milling, turning, drilling, and threading applications.
• Experience selecting cutting tools for a variety of materials.
• Ability to troubleshoot machining and tooling challenges.
• Excellent communication skills and a genuine desire to help customers succeed.
• Strong computer skills and the ability to learn new systems.

Responsibilities

• Help customers select the right cutting tools, drills, taps, inserts, holders, and industrial supplies.
• Recommend tooling solutions based on workpiece material, machine capability, and machining application.
• Troubleshoot machining challenges including tool life, chatter, chip control, surface finish, and cycle time.
• Provide technical guidance on speeds, feeds, coatings, tool geometry, and machining best practices.
• Prepare quotes, process customer orders, assist with will-call, and provide general tooling assistance.
• Continuing to expand your knowledge through manufacturer training and product education.

Skills

CNC machining

Tooling knowledge

Customer-facing

Communication

Computer skills

Job description

Productivity, Inc. in Richardson, TX is seeking an experienced CNC Machinist – Cutting Tool Support to join our Cutting Tools & Industrial Supplies team in a technical support role.

This is a customer-facing position where your machining knowledge is your greatest asset and will be used to assist customers with tool selection and troubleshooting. The role offers a Monday–Friday, 8 AM–5 PM in-office schedule, with competitive hourly pay and opportunities for professional growth within a stable