Customer Success Ops & Tech Support Coordinator

Ox, Inc; Fayetteville (AR); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Ox, Inc is seeking an Operations Specialist for a hybrid role that bridges customers, projects, and internal operations. You will participate in project management for post-implementation maintenance, support customers, and coordinate hardware logistics to ensure smooth operations.

The role emphasizes strong communication, collaboration with technical teams, and the ability to adapt to Agile/Scrum-like processes.

Qualifications

• 1–3 years of experience in technical support or related role.
• Strong problem-solving and attention to detail.
• Excellent written and verbal communication skills.
• Ability to work with technical teams and customers professionally.
• Familiarity with project coordination or willingness to learn project management methodologies (Agile, Scrum).
• Bonus: experience with hardware management, logistics, or SaaS applications.

Responsibilities

• Support customers and coordinate with internal teams to resolve issues.
• Participate in project management for post-implementation maintenance.
• Conduct weekly check-ins with customers/projects to ensure smooth operations.
• Maintain project documentation and ensure clear communication between customers and teams.
• Develop release notes and communicate updates to customers.

Skills

Technical support

Problem solving

Written & verbal comms

Team collaboration

Agile/Scrum familiarity

Hardware logistics (bonus)

Job description

Ox, Inc is seeking an Operations Specialist for a hybrid role that bridges customers, projects, and internal operations. You will participate in project management for post-implementation maintenance, support customers, and coordinate hardware logistics to ensure smooth operations.

The role emphasizes strong communication, collaboration with technical teams, and the ability to adapt to Agile/Scrum-like processes.