Enterprise Technical Customer Success Specialist

Oxylabs; United States; Remote; USD 23,000 - 33,000; Full time

Benefits offered by this job

Growth & Learning

Private health insurance

Well-being resources

Team events

Overseas workation

Mentorship

Knowledge-sharing

Barista coffee

Gym access

All the tools you need

Job summary

Oxylabs is seeking a Technical Customer Success Specialist to support B2B clients, guiding them through product setup, troubleshooting, and day-to-day usage. You’ll be a main point of contact for enterprise customers helping them achieve success with our web data gathering solutions.

Join a team of 500 professionals, benefiting from learning resources, mentoring, and wellness programs. The role emphasizes clear communication, technical curiosity, and ownership to build trust and lasting

Qualifications

• Proven experience in customer support, customer success, or another client-facing role.
• Tech-savvy mindset with a problem-solving attitude and curiosity to understand how products work.
• Investigative, motivated, and independent approach, with the ability to learn quickly and take ownership.
• Quick reaction, strong focus, and empathy when helping customers solve issues.
• Excellent communication skills in English and Lithuanian.

Responsibilities

• Support B2B customers through online chat, email, and dedicated channels for higher-tier clients, acting as their main contact from question to resolution.
• Investigate requests by collecting details, checking databases, and verifying information to solve issues.
• Respond quickly and professionally, explain technical topics clearly, keep customers updated, and follow through until resolved.
• Work with technical teams to understand product logic and translate technical info into clear answers.
• Monitor daily tasks like server health checks and handovers to keep the team aligned and consistent.
• Provide proactive support by spotting recurring questions and sharing guidance to maintain high satisfaction.

Skills

Customer support

Customer success

Client-facing experience

English and Lithuanian

Tech-savvy problem-solver

Job description

Oxylabs is seeking a Technical Customer Success Specialist to support B2B clients, guiding them through product setup, troubleshooting, and day-to-day usage. You’ll be a main point of contact for enterprise customers helping them achieve success with our web data gathering solutions.

Join a team of 500 professionals, benefiting from learning resources, mentoring, and wellness programs. The role emphasizes clear communication, technical curiosity, and ownership to build trust and lasting