Solutions Consultant, Technology Delivery

Oxalis Solutions LLC; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Oxalis Solutions LLC seeks a Solutions Consultant, Technology Delivery to help clients untangle ITSM, ESM, Agile, PPM, and DevSecOps into a cohesive operating model. You will advise on processes, design tailored solutions, and support integrations across complex environments.

You will engage stakeholders, lead requirements gathering, and participate in full lifecycle delivery from scoping to post-implementation support. Strong communication and client-facing experience are essential.

Qualifications

• Bachelor’s degree in Computer Science, MIS, Business Administration, or related field or equivalent work experience.
• 2+ years of experience in a customer-facing role.
• Strong analytical abilities and strategic thinking.

Responsibilities

• Customer consulting on ITSM, ESM, Agile, PPM, and DevSecOps operating models.
• Process and systems analysis to identify gaps and prioritize improvements.
• Solution design and integration support across complex environments.
• Stakeholder communication and presenting recommendations to diverse audiences.
• Full solution lifecycle involvement from scoping to post-implementation support.
• Requirements gathering and configuration assistance for business systems.
• Training and change management for rollout of new processes and tools.
• Collaboration with account leaders and sales to identify new opportunities and showcase Oxalis’ capabilities.

Skills

Analytical thinking

Strategic thinking

Communication

English proficiency

Client-facing

Education

Bachelor’s degree in Computer Science, MIS, or Business Admin

Tools

Jira

Jira Service Management

Jira Align

Confluence

Bitbucket

Trello

Access

Job description

Careers · Open Role

Solutions Consultant, Technology Delivery

FULL-TIME HYBRID DELIVERY HIRE

When a customer needs someone to untangle ITSM, ESM, Agile, PPM, and DevSecOps into one clear operating model, you’re the consultant who steps in and makes it work. Sound like you? Let’s talk!

Location & Work Mode

• Hybrid — based in or near one of our hub cities (Portland, Seattle, Austin, Bay Area, SoCal, Chicago, St. Louis, New York, or NCR/D.C. metro), with periodic visits to that hub.

What You’ll Own

• Customer consulting — advising customers on ITSM, ESM, Agile, PPM, and DevSecOps operating models, surfacing pain points, improvement opportunities, and industry trends
• Process & systems analysis — assessing business processes, systems, and workflows, identifying gaps, and helping prioritize improvements
• Solution design — helping architect tailored solutions for unique customer needs and supporting integrations across complex environments
• Stakeholder communication — presenting recommendations to diverse stakeholders and building trust through empathy and active listening
• Full solution lifecycle — participating from initial scoping through post-implementation support, including workflow design, system configuration, and issue resolution
• Requirements & configuration — gathering requirements, interviewing stakeholders, and supporting configuration and administration of business systems
• Training & change management — supporting application training, end-user communication, and the rollout of new processes and tools
• Business development — collaborating with account leaders and sales to identify new opportunities and promote Oxalis’ capabilities

What We’re Looking For

• Bachelor’s degree in Computer Science, Management Information Systems, Business Administration, or a related field — or equivalent work experience
• 2+ years of experience in a customer-facing role
• Strong analytical abilities and strategic thinking
• Strong written and spoken communication skills in English
• Authorization to work in the U.S.
• Comfortable working in a remote environment, with occasional travel to company and customer sites
• Nice to have: familiarity with Atlassian products (Jira Software, Jira Service Management, Jira Align, Confluence, Bitbucket, Trello, Access); experience with Agile frameworks (Scrum, Kanban, SAFe, DevOps, ITSM); knowledge of project management concepts and tools; ability to manipulate data with scripting tools or Excel; and a track record of delivering high-quality work that delights customers.

Why This Role Matters

• You’ll play a multifaceted role on every engagement — analyst, consultant, and trainer all in one
• Direct exposure to the full solution lifecycle, from scoping through post-implementation support
• Real opportunity to grow across ITSM, ESM, Agile, PPM, and DevSecOps disciplines rather than staying in one lane

Why Oxalis

Build something that lasts

At Oxalis, you'll be the driving force behind digital transformation in high-compliance industries — from shipyards to healthcare. Surround yourself with brilliant minds, expand your expertise, and push the boundaries of what's possible. We invest in your development, offering continuous learning and challenging projects.

Impact

Shape how regulated industries use technology.

Growth

Develop alongside brilliant teams, expanding your skills.

Transformation

Drive real-world change for our clients.