Customer Success Ops Manager: Data-Driven Growth

Varonis Systems, Inc.; United States; Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Varonis Systems, Inc. is seeking a Customer Success Operations Manager in the United States to orchestrate the customer journey, drive value realization, and optimize success initiatives.

You will collaborate with regional leadership and cross‑functional teams to implement data‑driven strategies that improve retention and growth. The role emphasizes analytics, process optimization, and strong leadership to deliver measurable outcomes and elevate the customer experience in a fast-paced

Formación

• Educational background in business-related fields.
• Proven experience in customer success, operations management, or similar role.
• Experience in customer success operations or related leadership roles.
• Familiarity with customer success systems and tools.
• Strong ability to analyze data and drive decisions.
• Excellent communication and leadership capabilities.

Responsabilidades

• Strategic Planning and Execution: Develop and implement standard methodologies for customer success operations.
• Set and track clear goals, KPIs, and metrics to measure success.
• Data Analysis and Reporting: Collect, analyze, and interpret customer data; use insights to inform strategies.
• Cross-Functional Collaboration: Work with sales, account managers, and TAMs to create account plans.
• Ensure alignment with business objectives.
• Customer Feedback Loop: Implement and maintain a feedback loop to gather customer insights and act on them.
• Training and Development: Create training materials and provide ongoing education for customer success teams.

Conocimientos

Analytical Skills

Process Optimization

Technical Proficiency

Communication Skills

Project Management

Interpersonal Skills

Problem-Solving Skills

Leadership Skills

Educación

Bachelor’s or Master’s degree in Business Administration, Marketing, Management, or a related field

Descripción del empleo

Varonis Systems, Inc. is seeking a Customer Success Operations Manager in the United States to orchestrate the customer journey, drive value realization, and optimize success initiatives.

You will collaborate with regional leadership and cross‑functional teams to implement data‑driven strategies that improve retention and growth. The role emphasizes analytics, process optimization, and strong leadership to deliver measurable outcomes and elevate the customer experience in a fast-paced