Customer Success Ops Lead - Scale & Automate

OneImaging Inc.; Miami (FL); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Equity incentive

Benefits package

Job summary

OneImaging Inc. is seeking a systems-minded Customer Success Operations Manager to build and scale the operational backbone of our CS organization. You will own CRM hygiene, playbooks, onboarding, and cross-functional process improvements to enable growth.

Responsibilities include designing incentives, managing Salesforce-driven workflows, and developing scalable CS processes that improve customer health, renewals, and expansions across our radiology network.

Qualifications

• 4+ years in CS Ops, Revenue Ops, or a similar role supporting customer-facing teams.
• Hands-on Salesforce experience with opportunity tracking, pipeline hygiene, reporting.
• Experience designing bonus or incentive structures for customer-facing teams.
• Strong understanding of the customer lifecycle: implementation, adoption, renewals, expansions.
• Experience building scalable CS processes and playbooks.
• Strong analytical skills with data-driven decision making.
• Proactive, owner mindset with ability to drive projects end-to-end.
• Excellent cross-functional communication and project management.

Responsibilities

• Build and maintain CS playbooks, SOPs, templates, and best practices.
• Implement scalable processes and tooling to support implementation, customer health, reviews, renewals, expansions.
• Design and run quarterly goal cycles, scorecards, and CS incentive mechanics.
• Own opportunity hygiene and tracking in CRM (Salesforce).
• Develop onboarding and training programs for CS and Implementation.
• Maintain a centralized knowledge base for product, engagement, and process information.
• Partner cross-functionally to operationalize product/process changes across customer-facing teams.
• Identify opportunities to automate manual workflows and improve team efficiency.
• Develop resources to help teams identify opportunities, dependencies, and next-best actions.
• Measure the effectiveness of CS processes and programs and improve them.

Skills

CS Ops

Salesforce

Incentives design

Customer lifecycle

Process design

Analytics

Project management

Cross-functional collaboration

Job description

OneImaging Inc. is seeking a systems-minded Customer Success Operations Manager to build and scale the operational backbone of our CS organization. You will own CRM hygiene, playbooks, onboarding, and cross-functional process improvements to enable growth.

Responsibilities include designing incentives, managing Salesforce-driven workflows, and developing scalable CS processes that improve customer health, renewals, and expansions across our radiology network.