Customer Success Operations Leader

OneImaging Inc.; Kentucky; On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Equity incentive

Competitive benefits plan

Job summary

OneImaging is seeking a systems-minded Customer Success Operations Manager to build and scale the operational foundation of our Customer Success organization. This role will own and improve the systems, processes, and operating rhythms that support our CS and Implementation teams, driving CRM management and lifecycle visibility.

You’ll work cross-functionally to create scalable processes, improve accountability, and ensure teams have the tools they need as we grow.

Qualifications

• 4+ years in Customer Success Operations or Revenue Operations
• Hands-on Salesforce experience with opportunity tracking and data integrity
• Experience designing scalable CS processes and incentive structures

Responsibilities

• Build and maintain CS playbooks, SOPs, templates, and best practices.
• Implement scalable processes and tooling for implementations, health, renewals, expansions
• Design and run quarterly goal cycles and CS scorecards
• Own CRM opportunity hygiene in Salesforce for prioritization
• Develop onboarding and training programs for CS and Implementation
• Maintain a centralized knowledge base for product and process info
• Partner cross-functionally to operationalize changes
• Identify opportunities to automate manual workflows
• Develop resources to identify opportunities and next actions
• Measure CS process effectiveness and improve based on needs

Skills

CS Operations

Salesforce

Data analysis

Project management

Tools

Salesforce

Job description

OneImaging is seeking a systems-minded Customer Success Operations Manager to build and scale the operational foundation of our Customer Success organization. This role will own and improve the systems, processes, and operating rhythms that support our CS and Implementation teams, driving CRM management and lifecycle visibility.

You’ll work cross-functionally to create scalable processes, improve accountability, and ensure teams have the tools they need as we grow.